Call Booking Two Way Chat: Pictures Not Showing

Problem

Customers are sending pictures through chat on the Call Booking screen, but the images aren't showing up in the chat or the job. Additionally, there may be issues with customers' chats not showing up at all.

Solution

Make sure the pictures are in the correct format

1. Check if the pictures are in the correct format. Only JPG or JPEG formats are supported for inbound photos through chat. Other formats such as PNG and iPhone High Efficiency Image Format (HEIF and HEIC) won't show up in the chat.

2. If a text is sent at the same time as an image and the image isn't a supported file type, the text will also not show up.

3. If photos are sent through a chat that takes place after the job is booked, they will not be automatically added to the job. Photos can be downloaded and manually added to the job.
   
   If you need further assistance, please contact Technical Support.

Try reinstalling the mobile app

1. Open the ServiceTitan mobile application on your device.

2. Log out of your current session in the app by going to your profile and selecting Sign Out.

3. Once logged out, close the ServiceTitan mobile application. You should remove it from the recent applications list to ensure it is completely closed.

4. Go to the app store on the device. This could be the Google Play Store for Android devices or the Apple App Store for iOS devices.

5. In the app store, search for the ServiceTitan mobile application.

6. Select the ServiceTitan app from the search results.

7. Choose the option to uninstall or remove the app. Wait for the process to complete.

8. After uninstalling, search for the ServiceTitan mobile application again in the app store.

9. Download and install the ServiceTitan mobile application.

10. Once the installation is complete, open the ServiceTitan mobile application and log in with your credentials.