Overview
The Field Mobile App can use the Global Positioning System (GPS) on the device it’s installed on to track a technician’s location. To set this up, enable access in the technician's mobile device settings and in ServiceTitan settings. This helps:
Dispatchers see where technicians are on the Dispatch Board map, so they can respond faster and plan better
Customers track technicians in real time through dispatch notifications, so they know when help is arriving
Technicians arrive by GPS, if your account is configured for it
Who uses this feature
Administrators and technicians
Applies to all business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
Things to know
To enable this feature, technicians need to agree to their location being tracked through ServiceTitan. Technicians may choose not to use this feature.
When enabling this feature:
On iOS devices: Technicians can select Ask Next Time Or When I Share, While Using the App, or Always for GPS tracking to work.
Android devices: Technicians can select Allow only while using the app or Ask every time for GPS tracking to work.
When location access along with one of the above options is selected on a technician's device and native GPS is enabled in ServiceTitan Settings, the technician’s location is tracked when they're in Dispatched or Arrived status for a job in the Field Mobile App.
Note: Location access must be provided for location to be tracked.
A stable GPS signal and network connectivity are required on technicians' mobile devices for the best performance.
GPS is accurate within 3-10 meters. If GPS is unavailable, cellular triangulation is used which is accurate within 500 meters, or about 1/3 of a mile.
To avoid reporting inaccuracies, make sure each technician is assigned no more than one GPS device.
Technicians who use a separate GPS device, for example TomTom or Fleetmatics, cannot be tracked through real-time technician tracking in ServiceTitan. You can still send out dispatch notifications without technician tracking.
Technicians: Enable GPS access on mobile devices for the Field Mobile App
First, make sure the ServiceTitan Field Mobile App has access to the device’s GPS:
Enable GPS on Android devices
On the Android device, go to Settings and open Location settings.
Turn on the Location toggle.
Tap App permissions.
Scroll down and tap Field.
Depending on your preference, select Allow only while using the app or Ask every time.
Enable GPS on iOS devices
On the iOS device, go to Settings and open Location settings.
Turn on the Location Services toggle.
Scroll down and tap ST Field.
Depending on your preference, select Ask Next Time Or When I Share, While Using the App, or Always.
Administrators: Enable native GPS in ServiceTitan
Next, make sure ServiceTitan has access to technicians' native GPS:
In ServiceTitan, go to Settings
> Integrations > GPS.Click Add.
On the Account Details tab that opens, click the Name dropdown and select Native.
Click the Devices tab.
Click Add Device.
Click the Select a technician dropdown that opens and select the technician whose device you want to enable GPS for.
When finished, click Save.