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Track your team's Field Mobile App versions with the Mobile Command Center

  • Updated on Jul 30, 2026
  • Published on Jul 30, 2026
  • 3 minute(s) read
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Overview

Mobile Command Center shows which mobile app version each member of your field team is running, along with when they were last active. Administrators and Field Managers use it to spot outdated or unsupported installs before they cause problems in the field, and to notify technicians directly when they need to update.

Who uses this feature

  • Business owners, Administrators, Field Managers

  • Applies to all business types

  • Applies to all trades

Feature configuration

  • This feature rolls out automatically over the next few releases and appears in the office without any setup.

Things to know

  • It can take a few minutes for a technician's most recent app activity to appear on the screen.

  • The warning banner settings you configure in Options apply only to your own view — they don't change what other office users see.

  • Update reminders are sent to technicians by SMS.

Best practices

  • Assign someone on your team to review the screen on a regular schedule, such as weekly, instead of only checking after a problem comes up.

  • Set the warning banner's unsupported threshold to a level that fits the size of your field team — a small team may want a lower threshold so drift is caught sooner.

  • Use the Notify options to reach technicians directly from the screen instead of tracking down outdated installs manually.

Access the Mobile Command Center

  1. Go to the top toolbar and click Settings A simple icon representing a settings gear. .

  2. In the side panel, go to Operations > Mobile Command Center.

Overview of mobile app usage and fleet version health metrics for technicians.

The Mobile Command Center opens, showing your team's fleet version health at the top.Overview of mobile app usage, showing version distribution and active installs statistics.

Review your team's app usage

The top of the screen gives you an at-a-glance summary of your fleet, and the technician table below lets you drill into individual installs.

Check your fleet's version health

  1. Review Fleet version health for a breakdown of active installs by status:

    • Latest

    • Rolling out

    • Outdated

    • UnsupportedOverview of mobile app usage showing version health and active installs statistics.

    Tip: Hover over a segment for the exact version it represents.

  2. Review Latest store releases to see what's currently shipping on the Apple App Store and Google Play, and Version distribution to see how many technicians are on each version.Overview of app versions and installation status for Field Mobile App updates.

Browse the technician table

  1. Scroll down to the technician table to see each team member, their Field Mobile App version, status, and when they were last seen.

  2. Click a column header, such as FMA Version, Status, or Last Seen, to sort the table.Table displaying technicians, their FMA versions, and current statuses for app usage.

Filter and search the table

  1. Use the search box to find a specific technician by name.

  2. Use the Status and Platform filters to narrow the list to a specific version status or device platform.Technician status options include Rolling Out, Latest, Outdated, and Unsupported.

  3. Select Show technicians with no mobile app usage to include technicians who haven't used the app yet.

View a technician's install detail

Click a technician's row to open their install detail panel, which shows their current version, the latest available version, and their platform.

User interface showing app versions, highlighting outdated and latest updates for users.

Notify technicians

You can send an update reminder to one technician, a group you select, or everyone with an outdated or unsupported install. All three methods deliver the reminder by SMS.

Notify a single technician

  1. Click a technician's row to open their detail panel.

  2. Click Send update reminder.User profile showing outdated app version and option to send update reminder.

  3. Review the message, then click Send to 1. Reminder message to update the ServiceTitan mobile app from the App Store or Google Play.

Notify a group of technicians

  1. Select the checkboxes next to the technicians you want to notify.

  2. Click Notify in the selection toolbar that appears.Technician list showing selected technicians and their app status updates.

  3. Review the message, then click Send.

Notify everyone outdated

  1. Click Notify N outdated in the page header, where N is the number of technicians on an outdated or unsupported version.

  2. Review the message, then click Send to N technicians.

Tip: You can edit the message text in any of the three dialogs before sending.

Options, Export, and Notify Outdated

Three controls sit in the page header, next to each other.

  • Options: Opens a panel where you turn the unsupported-version warning banner on or off and set the unsupported threshold percentage. These settings are personal to you and don't affect what other office users see.

  • Export: Downloads the technician table as CSV, XLSX, or JSON.

  • Notify N outdated: Sends an update reminder to every technician currently on an outdated or unsupported version. See Notify everyone outdated above.

Menu options for exporting data in various formats like CSV, XLSX, and JSON.

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