Payroll Sign-off Home

Payroll Sign-off lets your team review and confirm timesheets and performance pay before payroll runs. Technicians review, dispute, or approve on mobile, while office employees confirm hours in Time Clock; and managers release pay periods, address disputes, and approve payroll for processing. This reduces errors, speeds up pay cycles, and makes accountability clear across teams.

Setup

How it works

1. Managers review their team's timesheets, performance pay, and hours from Payroll Approval after each pay period.

2. The manager releases the pay period for employee sign-off.

3. Technicians use the mobile app to review their payroll, approve or dispute, and add notes if needed.

4. Office employees review and edit their timesheets in Time Clock, then approve or dispute.

5. If a dispute is raised, managers review the notes, make corrections, and re-release for sign-off. Any edits require the employee to re-approve.

6. After employees approve, managers finalize approvals and payroll is ready for processing.

What you need to get started

• Include technicians and office employees in payroll: Use the Employee Payroll Settings to bulk update the payroll settings for multiple employees and technicians.

• Enter detailed payroll settings for:        

  • Technicians

  • Office employees

• Assign managers for approvals: Assign a manager to each technician and office employee so timesheets can be reviewed and payroll can be approved.

• Review legal language: Edit your timesheet approval legal verbiage as needed to match company policy.

Required permissions

The following permissions are required to review, sign-off, or approve payroll. To have these enabled, please contact the account administrator on your team.

Managers should have the following permissions to view, edit, and approve payroll for the employees assigned to them.

• View payroll approval dashboard

• (Optional) View all managers and business units on payroll sign-off page

• View technician timesheets

• Edit technician timesheets

• View and edit all office employee timesheets

• View and edit payroll codes

Office employees should have the following permissions to review, dispute and sign-off their individual payroll:

• View employee time tracking and edit page

Technicians should have the following permission to review, dispute and sign-off payroll:

• Allow clock in and out

• Technician is able to dispute payroll

• Allow meal breaks

• Enable payroll approval module in mobile

To learn more on what each permission does, see Manage payroll permissions.

Quick start guide

Note: This feature requires account configuration. Please contact Technical Support for details.

Step 1: Review team payroll

After each pay period, as a manager or an administrator, go to the top toolbar, click your Profile icon, and click Payroll to review your team's payroll.

Note: Managers can review payroll only for their assigned employees; Administrators can review all employees.

Step 2: Release payroll for employee approval

On the Payroll Dashboard screen, select the employees you want to release and click Send to Employee.

Step 3: Approve payroll as a manager or an administrator

After employees and technicians approve payroll, review pending timesheets for the employees you manage, resolve disputes or request corrections, then click Approve by Manager.

Key workflows

Administrators and managers: Sign off payroll

Review payroll for your team, release it for employee sign-off, resolve any disputes, and approve the final records for processing to ensure everyone gets paid accurately and on time.

• Review payroll

• Release payroll for employee sign-off

• Resolve payroll disputes

• Create payroll adjustments from the Payroll Dashboard

• Edit non-job timesheets from the Payroll Dashboard

• Approve payroll for processing

Review, approve, or dispute payroll as an office employee

After a pay period, managers release payroll for your review. You can sign off on payroll, edit your timesheets, or submit a dispute for review by your manager or administrator.

• Edit, review, and approve your individual payroll

Review, approve, or dispute payroll as a technician

After managers release payroll, review, sign off on and approve, or dispute your payroll. This allows you to efficiently communicate with the office when payroll issues arise.

Sign off on payroll in ServiceTitan Mobile

• Sign off on payroll in ServiceTitan Mobile

Sign off on payroll in the ServiceTitan Field Mobile App.

• Review, approve, or dispute your payroll in the ServiceTitan Field Mobile App

Troubleshooting and FAQ

FAQ

Check out the most frequently asked questions for Payroll sign-off:

• Why don't employees see the Time Clock to review payroll?

• Why is the Send to Employee button greyed out or missing?

• Can I email payroll for approval?