Add media to a job with mobile phone capture in the ServiceTitan Field Mobile App

Coming soon to Field Mobile App Release 22.0

This release rolls out in phases. Improvements will appear first, followed by new features, over a two-week period. You may not see all changes at once.

To check your release version, open the Field Mobile App and go to Menu > About . For steps on how to manually update your release version, see Update the Field Mobile App.

Not all situations make it easy to use your primary device's camera — think attics, crawl spaces, or tight equipment rooms. Phone Capture lets you send yourself a secure link to snap or upload photos from your phone instead. Photos you add are automatically attached to the job you're working on.

Things to know

• Technicians must have a mobile phone number assigned to them in Settings > People > Technicians. The Phone Capture link is sent by text message to that number.

• Photos and videos added with Phone Capture are added to the job, the same as any other upload.

• Media can be added to completed jobs where no media previously existed. For more on completed-job workflows, see Add estimates, notes, and more to completed jobs in the ServiceTitan Field Mobile App.

Best practices

• Use Phone Capture when your primary device's camera is hard to access — like attics, crawl spaces, or tight equipment rooms — instead of stopping work to switch devices.

• If you don't have a company-issued phone, Phone Capture lets you use your personal phone to add extra job photos without installing or logging into the Field Mobile App on that device.

Add photos and videos to a job with Phone Capture

1. Open your current job and tap Add at the bottom.

   

2. On the screen that opens, you can:

   • Take Photo or Video: Opens your camera so you can capture a new photo or video and add it directly to the job.

   • Upload Photo or Video: Opens your device's photo library so you can select an existing photo or video to add to the job.

   • Upload File: Lets you select a file, such as a PDF or document, from your device to add to the job.

   • Phone Capture: Sends a secure link to your phone by text message, so you can capture or upload photos and videos from your phone instead of your current device.

3. If you tap Phone Capture, tap the link you receive in a text message on your phone.

   

   Phone Capture opens in your phone's browser.

4. Tap Add Photos.

   

5. Take a new photo, or add one you already have:

   • To take a new photo, tap Camera, then take the photo.

   • To add an existing photo, tap Files and select the image.

   Tip: Tap Expand to preview an image before adding it.

Each photo you add appears on the Phone Capture page, and is added to the job automatically.

View photos and videos added with Phone Capture

1. Open the job and scroll to the Job Media section on the Job tab.

2. Tap View all to see all photos and videos on the job, including any added with Phone Capture.

   

Want to learn more?

• See Manage photos, videos, and files in the ServiceTitan Field Mobile App

• See Add media to a job with mobile phone capture in ServiceTitan Mobile