Service Titan Knowledge Base

Add media to a job with mobile phone captureLast updated on 09/09/2022

ServiceTitan Mobile works best with a tablet, but carrying and using a tablet to take photos for a job isn’t always practical. Instead, you can use Phone Capture in ServiceTitan Mobile to send a link to your mobile device, letting you capture new photos or upload existing ones.


Things to know

  • Technicians must have a mobile phone number in their profile to use Phone Capture. The link to Phone Capture link is sent to the phone number on file in the technician’s profile.

  • Photos added with Phone Capture are added to the job, and can also be found in the job’s audit trail.


Use Phone Capture to add photos and videos to a job

  1. Find the job you want to use Phone Capture on. Tip: You can add photos or videos to jobs that are complete or on hold. To do this, use the History tab in ServiceTitan Mobile to find the job. This functionality is enabled by default for all technicians. You can disable it by deselecting the Allow uploading attachments after the job is completed or put on hold permission.

  2. From the Job Details page in ServiceTitan Mobile, tap the Camera > Phone Capture.

  3. On your mobile device, tap the link that is sent to you as a text message. Phone Capture opens on your mobile device.

  4. Tap Add Photos.

  5. You can take new photos, or select photos that you already took.

  • To take a new photo, tap Camera and then take a photo.

  • To add an existing photo, tap Files and select the image you want to add to the job.Tip: Tap the Expand icon to see a preview of an image.

    Each photo you add is shown on the Phone Capture dashboard, and automatically added to the job’s history.


View photos and videos taken on a job

  1. Find the job that has the photos or video you want to view.

  2. From the Job Details page, tap HISTORY.

  3. Tap Photos & videos.

    Photos & videos opens. You can tap on each image or video to view it in a larger size.


Want to learn more?

For more on ServiceTitan Mobile, go back to Mobile Handbook.



Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.