Review the improvements coming soon in ServiceTitan's 11.0.0 Field Mobile App Release.
New
Technicians
Record in-app sales calls and listen to pre-job briefs with Sales Pro to keep everything in one place: Previously, you had to switch between the Field Mobile App and the Sales Pro App to record sales calls and listen to pre-job briefs. Now, these features work directly inside the Field Mobile App, helping you track conversations without leaving the job. Other tools like playback and coaching still live in the Sales Pro App. For more, see:
Track daily project activity with the new Daily Logs feature right inside the Field Mobile App: Previously, project managers and foremen had to log job details elsewhere, outside of ServiceTitan. Now, you can record what happened on-site each day directly from the app specific to a project. This helps keep daily updates clear and connected to the job. For more, see Use daily logs to document your activity on projects in the ServiceTitan Field Mobile App.
Note: This feature is currently in Private Preview and available for specific accounts. It is subject to change. If you want to enable this feature for your account, join the waitlist here.
Surface and track equipment and location issues faster with the new Findings feature in the Field Mobile App: Previously, you had to rely on memory or notes to document issues for equipment or locations. Now, you can create findings directly on equipment or a location in the field, helping the office plan pull-through work with more context. This update aligns with desktop tools launched in release ST-74. For more, see:
Create a location finding in the ServiceTitan Field Mobile App
Create an equipment finding in the ServiceTitan Field Mobile App
Add equipment, location, and form findings to estimates in the ServiceTitan Field Mobile App
Note: This feature is currently in Private Preview and available for specific accounts. It is subject to change. If you want to enable this feature for your account, join the waitlist here.
Create Project RFIs directly from the job site, keeping your construction projects on track: You can now create RFIs directly from the Field Mobile App, ensuring that project managers are informed immediately of any problems. This helps streamline communication, keeping construction projects on schedule and within budget. For more, see Manage requests for information (RFIs) on projects in the ServiceTitan Field Mobile App.
Note: This feature is currently in Private Preview and available for specific accounts. It is subject to change. If you want to enable this feature for your account, join the waitlist here.
Improvements
Technicians
Updated Job Dashboard: Now, when you open a job, the screen shows today’s jobs right away and moves other tabs, like Upcoming, Previous, and Paused, into a View All section. Before, you had to scroll sideways to find those tabs, which took more time. For more, see Explore the main layout of the ServiceTitan Field Mobile App.
Get faster, smoother access to estimates and invoices with enhanced pricebook onboarding: This improves the Pricebook onboarding experience and shows download progress, so you know what's happening when trying to download your pricebook. Additionally, we have added a Pricebook details screen that shows you the latest information about your Pricebook. You’ll see clear banners, helpful account page tools, and alerts when your network is weak. For more, see Use Pricebook in the ServiceTitan Field Mobile App.
Act faster on open opportunities with the new Follow-Up feature: Now, you can see and manage all open opportunities, set reminders, track follow-up actions, and log outcomes right from your mobile device. This helps close more deals on the spot and keeps jobs moving without delay. For more, see: