Why is there duplicate membership on a customer profile and how can it be prevented in the future?

Problem

A glitch caused a duplicated membership sale task on one invoice. This resulted in the membership not activating properly.

Solution

By following these steps, you should resolve the issue of a duplicated membership sale task on an invoice and ensure there is only one membership activated correctly. This glitch appears to be a one-time occurrence, but if it happens again, reviewing the steps taken to sell the membership may help identify any potential triggers for the glitch.

Remove the duplicate membership

1. Identify the invoice with the duplicated membership sale task. Look for any invoices that show a membership task sold twice.

2. Go to the invoice with the issue.

3. Find the duplicated membership sale task on the invoice.

4. Click X next to the duplicated task to remove it.

5. Confirm the task has been removed. This should zero out any incorrect balance due to the duplication.

6. Notice if the membership disappears from the customer's profile after removing the task. This is expected at this step. If these steps do not remove the duplicate membership, contact Technical Support for further assistance.