What is the solution for a technician not being able to listen to a call recording on their mobile device?

Problem

The technician cannot play call recordings on their mobile device.

Solution

Workflow Summary

Verify that mobile settings and technician permissions are correctly configured.

Check the Data Access Options for the mobile app

1. Go to the navigation bar and click Settings .

2. Go to Integrations > Mobile.

3. Under the Data Access Options, select Customer call record.

Check the technician's permissions

1. Go to the navigation bar and click Settings .

2. Click People > Technicians.

3. Navigate to the Permissions tab.

4. In the Job Booking & Dispatching section, select Listen to call recording (mobile).

5. When you're finished, click Save Changes.