What is causing the ongoing membership for a customer to remain active even after multiple attempts to cancel it?

  • Published on Mar 18, 2026
  • 1 minute(s) read
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Problem

The customer membership remains active after multiple attempts to cancel it. The cancellation date was set in the future, which caused the issue.

Solution

Follow these steps to cancel the membership:

  1. Find the customer membership.

  2. Edit the membership to open its details.

  3. Look for the cancellation date, and check if it is set in the future.

  4. If the cancellation date is in the future, edit this date. Set it to today's date or a past date.

  5. Change the membership status to Canceled.

  6. Save your changes.

  7. Make sure the status changes to Canceled and stays that way.

By setting the cancellation date to the current or past date, you ensure the membership is correctly canceled.

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