Overview
If the first look application is declined, you can provide TURNS second look loan options to your customers. The information collected in the application is submitted to the first look lender and to TURNS simultaneously. This improves your ability to sell and increases your customer's chances of approval.
Who uses this feature
Technicians
Applies to all business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
Account configuration and office setup is required to use this feature. Please contact your office for details.
Things to know
To use second look financing, GreenSky®, ServiceFinance, or Synchrony must be enabled, along with TURNS.
All financing is provided by third-party financing partners; ServiceTitan is not responsible for any credit decisions.
Contractor financing fees may vary based on the selected plan and are subject to individual lender terms.
Step 1: Finalize the first look estimate in the Field Mobile App
Open your current job and tap the Estimates tab.
If you haven't done so already, select your preferred first look lender as your financing partner and add plan options to the estimate.
Present the estimate to the customer.
After the customer chooses a plan, tap the following buttons below the plan and have the customer complete the steps for each:
Apply for Financing: Submit an application to apply for financing with the first look lender. For more, see Step 2: Select a financing plan in the Field Mobile App and Step 3: Submit a first look and second look application at the same time in the Field Mobile App.
Accept and Sign Estimate: Accept the estimate as Sold and receive the customer's signature confirming the sale. For more, see Sell an estimate.
Note: Tap View Financing Terms to review details about the terms of the financing plan.
Note: The estimated monthly payment is only shown on the one plan you selected it for when you added plan options to the estimate. For more, see Select a financing partner and add financing plans to estimates in the ServiceTitan Field Mobile App.
Step 2: Select a financing plan in the Field Mobile App
On the Apply for Financing screen:
Under Sale Amount, enter the desired loan amount.
If applicable, add the down payment amount.
Tap Find Plans.
On the screen that opens, each plan option that was shown on the estimate is available to choose from. Find the plan the customer wants then tap Select Plan.
After you tap Select Plan, confirm the customer's information on the screen that opens.
Tap Apply Now and have the customer fill out and send the application now. After this, you're taken directly to the finished application.
Step 3: Submit a first look and second look application at the same time in the Field Mobile App
On the Apply for Financing screen, have the customer enter the Applicant Information then tap Continue.
If there's a co-applicant, have the customer tap Yes, enter the Co-Applicant Information, then tap Continue.
On the next screen, have the customer:
Review the Disclosures.
Select the box next to each agreement.
Tap Continue.
On the last screen, have the customer review the information, confirm it's correct, then tap Submit.
Note: The application fields and disclosures depend on the first look lender.
After the application is submitted, the first look lender sends a response automatically:
Approved: The application is approved for financing.
Declined: The application is declined.
Pending: The application is pending. Check back at a later time to see the final decision.
Step 4: View offers from TURNS
If the first look application is declined and the TURNS prequalification is approved, you can view offers from TURNS:
Have the customer review the plans offered then tap Select Plan.
Have the customer tap Confirm Selection. The customer is sent an email from TURNS where they can fill out the application.
View additional options
If the second-look TURNS application is also declined, tap View Additional Options to redirect the customer to a TURNS webpage to explore no credit options. From here, the customer is prompted to enter additional information to find a suitable offer.
