What you can do with ServiceTitan Max
ServiceTitan Max connects every part of your business — from the first call to the final invoice.
Marketing and lead generation
Paid advertising and attribution, email and SMS campaigns, and reputation and review management to bring in new customers and re-engage existing ones.
Call handling and booking
Inbound call routing and Queue Management, CSR performance tracking, an AI Voice Agent that can claim and book calls, an online booking widget, and tools to recover leads that didn't convert the first time.
Scheduling and capacity
AI-driven, capacity-aware scheduling that matches demand to what your team can actually handle.
Dispatching
AI-assisted matching of the right technician to the right job, with modes that let your team stay in control while the system earns their trust.
Field execution
Pre-job briefings, on-site access to equipment documentation and AI-guided diagnostics, and recordings that surface coaching moments for managers.
Pricing and estimates
Dynamic, tiered estimate presentation for the in-home visit.
Fleet management
GPS Tracking, AI Cameras, and driver scorecards.
A unified workspace
A single command center to monitor and manage your automations and see demand against capacity in real time.
Browse by phase
Pick a phase, then expand your role to see the articles for you. Steps marked New customer only apply if you're setting up ServiceTitan for the first time — skip them if you're already on ServiceTitan and just adding Max.