SERVICETITAN · FINANCING & PAYMENTS

Offer Financing to Close Bigger Jobs

Help customers say yes to bigger jobs. Connect financing partners, offer payment plans on-site, and collect payments seamlessly from the field.

Jump to:Set Up Financing Partners Offer Financing & Collect Payment Troubleshoot Financing Issues Measure Impact

Set Up Financing Partners

Connect a financing partner to your account

⚠︎ You need an active financing merchant account before connecting to ServiceTitan. Contact financing@servicetitan.com to set one up if you haven't already.

a. Go to Settings > Integrations > Financing. Find your preferred financing partner and click Add Account.

b. Enter your Merchant ID.

c. Map your financing plans to the appropriate business units and job types so technicians see the right options in the field.

d. Click Save.

Use Wells Fargo Financing in ServiceTitan Get started with GreenSky® Custom Financing Use Synchrony Financing in ServiceTitan Get Started with your Service Finance integration Use TURNS financing services in ServiceTitan

Set up financing rules

a. Go to Settings > Integrations > Financing. Click Custom Financing for your preferred financing partner.

b. Click Add financing rule for Default Rule and fill out the rule's details.

c. Create a rule by selecting plans and clicking Next.

d. When finished, click Save.

Offer Financing & Collect Payment

Offer financing during a sales presentation

⚠︎ Present financing before showing the total price. Customers are more likely to approve when they see affordable monthly payments alongside the full estimate.

a. From an open estimate in the Field Mobile App, scroll to the Financing Plans section and tap Select.

b. Select the financing plan options that best fit the job total.

c. Turn on the toggle for the plan in which you want to show the estimated monthly payment.

d. Tap Save. The financing plan or plans you selected are shown on the estimate.

e. Hand the device to the customer to review terms and submit their financing application directly from the app.

f. Once approved, the financing details attach to the invoice automatically. If declined, offer an alternative plan or payment method.

Select a financing partner and add financing plans to estimates in the Field Mobile App

Collect payment through a financing partner

⚠︎ Not all financing partners allow you to apply the financing credit directly in the mobile app after the application is accepted.

a. After the job is complete, open the invoice in the Field Mobile App and tap Pay.

b. Select the financing payment type (e.g., GreenSky Direct Funding) as the payment method.

c. Confirm the financed amount. Tap Charge to process.

d. The financing partner sends payment to your account per their terms. Track the status in Accounting > Customer Payments.

Charge a financing partner loan on an invoice in the Field Mobile App

Take a credit card payment on-site

a. From an open invoice in the Field Mobile App, tap Pay and select a Credit Card payment type.

b. Choose how to capture the card: Tap to Pay — hold the customer's card or phone against the technician's device (requires NFC, active internet). Card Reader — tap, insert, or swipe using a paired Adyen, BBPOS, or ID TECH reader. Manual Entry — type the card number, expiration, CVV, and billing zip.

c. Enter the payment amount, have the customer sign the authorization, and tap Charge to process. Provide the customer with a digital receipt via email or text.

⚠︎ Manual CC entry works offline — the payment is queued and processes when connectivity is restored. Tap-to-Pay and card readers require an active internet connection.

Process credit card payments with Tap-to-Pay in the Field Mobile App Process credit card payments manually in the Field Mobile App Process card reader payments in the Field Mobile App

Troubleshoot Financing Issues

Troubleshoot: Financing options not showing

a. Go to Settings > Integrations > Financing and confirm the integration status is Active. If it shows Disconnected, re-enter your credentials and reconnect.

b. Verify that financing plans are mapped to the correct business unit and job type. If the technician's current job doesn't match a mapped plan, financing options won't appear.

c. Confirm the technician has the latest version of the Field Mobile App installed. Outdated app versions may not display financing features.

d. Check that the estimate total meets the financing partner's minimum loan amount. Plans won't appear for jobs below the threshold.

Financing – FAQ

Measure the impact

Revenue

Financed job revenue

Track total revenue from financed jobs in the Revenue report. Growing financed revenue means technicians are offering payment options effectively.

Conversion

Financing approval rate

Monitor the ratio of financing applications submitted to approved. A low rate may indicate customers are being offered plans that don't match their credit profile.

Adoption

Financing offer rate

Track how often technicians present financing on qualifying jobs. A low offer rate means your team is leaving money on the table.

Ticket Size

Average invoice with financing

Compare average invoice totals for financed vs. non-financed jobs. Financing should drive higher ticket sizes as customers approve bigger projects.