Export to multiple QuickBooks company files goes to the wrong file

 Troubleshooting
Role: Administrator · Accountant · BookkeeperArea: Accounting · QuickBooks Desktop integration · All versions

Reason 1

A batch is tied to the company file it was created against, and exports use whichever connection is active.

ServiceTitan exports each batch to the company file that batch is associated with, using the connection that's active at the time. A batch is tied to a company file when it's created. If a batch was posted against one company file but you try to export it while a different file is open and connected, the export errors out or goes to the wrong place. Exporting to multiple company files also makes reconciling harder, because you have to total the reports across all files to match ServiceTitan.

Map your Business Units to each QuickBooks company file before exporting. Do this in Settings > Integrations > QuickBooks Desktop: click the company file, then edit Business Units Assigned. Your Chart of Accounts must also be mapped per file.

Keep an active ServiceTitan Web Connector connection for each company file. Each connection must have a unique connection name. You can check whether a connection is live in Settings > Integrations > QuickBooks Desktop: click the file name and look at the Connections section, where a green icon means connected and red means not connected.

1Export to the correct company file (QuickBooks Desktop 2.0)

1. Open the QuickBooks company file you want to export to.

2. Close all other company files.

3. Confirm you have an active connection to the target company file (green icon in Settings > Integrations > QuickBooks Desktop).

4. Confirm your Business Units are mapped to that file.

5. Post and export the batch. For details, see Export to QuickBooks Desktop from ServiceTitan.

✓ Done · The batch exports into the correct company file with no connection or "object not found" error.

2If you get "Object specified cannot be found" or "Active Connection Cannot be Found," re-batch to the correct file

This means the batch was posted against one company file but exported against a different one, or the batch was created before that company file was linked in ServiceTitan. Re-batch it to the file that's currently running:

1. Unpost the batch.

2. Un-batch the items in the batch.

3. Click Un-Batched.

4. Select the items you want to export by checking the box next to each.

5. With the correct company file open and running, click Batch Selected. The new batch is tied to whichever company file is running now.

6. Post and export the batch.

✓ Done · The re-batched items export to the correct company file without the connection error.

Contact ServiceTitan Technical Support at go.servicetitan.com/ask with:

• The tenant name and the QuickBooks company file you're exporting to

• The exact error message you received

• The batch number(s) involved

• Whether more than one company file was open during export

• Which checks from this article you already tried