Problem
The problem is that the user receives the Export Error: Sync failed when trying to export a batch to QuickBooks Desktop, ServiceTitan was unable to connect to the QB file that was originally set up.
Solution
Confirm the ST web connector is open and on the same computer as the open QB file, and then confirm the correct QuickBooks file is open and on the same computer as the ST web connector.
Confirm the ST web connector is open and on the same computer as the open QB file
Navigate to the computer or server where the user opens the QuickBooks application.
The web connector will appear in the bottom right-hand corner of the computer next to the clock. If you click the arrow pointing up there see if you see a green ST logo.
If you do not see it there, it is not on.
Search the computer for Service Titan and open up the application, it will then appear in the bottom right-hand corner.
Confirm the correct QuickBooks file is open and on the same computer as the ServiceTitan Webconnector
Navigate to the computer or server where the user opens the QuickBooks application.
Confirm the above step that Web Connector is on.
In ServiceTitan, go to Settings - Integrations - QuickBooks Desktop, click on the company QuickBooks file
On the mapping page, under Connections, confirm the file path is where the user opens QuickBooks.
