Troubleshooting
Role: Administrator · Office Admin · TechnicianArea: Pricebook · Discounts & Fees · Invoicing · ServiceTitan Mobile · All versions
What you're seeing
A technician opens an invoice in ServiceTitan Mobile and tries to add a discount or fee, but the item isn't there. It doesn't appear in the list or in search. Office staff can see the discount or fee, but the field app can't.
Where you see it: ServiceTitan Mobile > invoice > Add Item
Where you fix it: Pricebook > Discounts and Fees (office)
Why this happens
Two common setup problems keep discounts and fees out of the mobile app.
Reason 1
Wrong section.
A discount is set up as a fee, or a fee is set up as a discount, so it's in the wrong section.
Reason 2
No category assigned.
The discount or fee isn't assigned to a category. Items without a category don't appear in ServiceTitan Mobile.
Before you start
Account configuration is required to use the Discounts and Fees feature. If it isn't set up, contact your Customer Success Manager (CSM).
Technicians need pricebook access in the mobile app. Confirm the technician's Access pricebook in mobile permission is on, under Settings > Technicians > Permissions > General. Without it, no pricebook items appear on mobile, not just discounts and fees.
If items still don't appear after enabling that permission, technician pricebook access may need to be turned on for your account. Contact Technical Support.
How to fix it
Run these checks in order. Most issues are resolved by Check 1.
1Confirm discounts are under Discounts and fees are under Fees
Go to the navigation bar and click Pricebook.
In the side panel, click Discounts and Fees.
Check that discounts are under the Discounts section and fees are under the Fees section.
If a fee is listed under Discounts, move it to Fees. Do the same for any discount listed under Fees.
✓ Next · Each item is in the correct section: discounts under Discounts, fees under Fees.
2Assign them to a category
Use this if items are in the right section.
In Pricebook, decide whether to use an existing category or create a new one for your discounts and fees.
To create a new category, select Add New Category and name it Discounts and Fees.
Edit each discount and fee and select the category from the dropdown. Assign every discount and fee to a category.
Sync the pricebook in ServiceTitan Mobile, then have technicians refresh the app or sign out and back in.
On the invoice in ServiceTitan Mobile, tap Add Item, search for the discount or fee by name or browse its category, then select it and adjust the amount if needed.
✓ Done · The discount or fee now appears in ServiceTitan Mobile and can be added to the invoice.
Still not working?
Contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
The tenant and the technician's name
The name of the discount or fee that isn't showing
Which section it's under (Discounts or Fees) and which category it's assigned to
Whether other pricebook items show up for that technician on mobile
Which checks from this article you already tried
Want to learn more?
Add discounts and fees ›
Step-by-step guide to creating discounts and fees in the Pricebook and assigning them to categories.
How to make discounts editable in the ServiceTitan Mobile App? ›
How to configure discounts so technicians can adjust the amount directly in ServiceTitan Mobile.