Troubleshoot BBPOS Chipper 2x BT Reader

Overview

Here are the common troubleshooting solutions to fix BBPOS chipper reader issues.

Who uses this feature

Technicians

Feature configuration

Account configuration is required to use this feature. Please contact Technical Support for details.

Note: If you can't successfully connect the BBPOS reader, you can always manually enter the card (or take a picture).

Diagram showing features of a card reader, including buttons and indicators.

General troubleshooting steps

Make sure you're on the latest software version available for your mobile device
Set screen lock or sleep timeout to at least 10 minutes
Turn Bluetooth on and make sure it's available to the ServiceTitan app

Tip: Check your device maker's Help documentation for details on how to do this.

After performing those steps, do the following:

Uninstall and reinstall the ServiceTitan Mobile app, then restart your mobile device.
Download the Pricebook and sync changes. For more information, see Update your pricebook in ServiceTitan Mobile.

BBPOS Chipper 2x BT reader issues

Here are some common BBPOS Chipper 2x BT reader issues and recommended troubleshooting steps:

Problems	Recommendations
EMV Reader can't be paired	Press and hold the Power button for 10 seconds to perform a soft restart. Check if you have the latest Firmware version of the EMV reader. If not, check for firmware updates in ServiceTitan Mobile. For more, see Manually check for firmware updates.
EMV Reader loses connection with your mobile device when the reader is set to auto-off	The EMV reader may have a low battery, so try to use the USB cable to charge, then retry. Ensure the EMV reader is within the reception range of your mobile device.
EMV Reader doesn't work with your phone or iPad	Ensure the Bluetooth function of your mobile device is turned on in your phone Settings. Ensure the ServiceTitan Mobile app is given Bluetooth access. Check that your mobile device has the most recent operating system version. Check that your mobile device is a supported model for this reader's operation described in System requirements and mobile app information. Check if you have the latest Firmware version of the EMV reader. If not, check for firmware updates in ServiceTitan Mobile. For more, see Manually check for firmware updates.
EMV Reader can't read your card	Press and hold the Power button on the reader for 10 seconds to perform a soft restart. The EMV reader will automatically connect to your mobile device. The EMV reader may have a low battery. Recharge the device, then try again. Swipe or insert a card Check if the application says Ready to Swipe. Check that the magstripe or chip of the card is facing the right direction when you swipe or insert the card. Note: If your card has a chip, the chip reader needs to fail 3 times before you can swipe the card. Check that your mobile device is a supported model for this EMV reader's operation described in System requirements and mobile app information. Swipe with a more constant speed. Tap Card Check if the card supports NFC payments. Ensure your card is placed within 4cm of the NFC marking.
EMV Reader has no response	Use a paperclip to press and hold the Reset button at the bottom of the EMV reader (next to the USB port) for 10 seconds to perform a hard restart.

Want to learn more?

See Payments