Set up your iOS device with the BBPOS card reader in ServiceTitan Mobile

  • Updated on Mar 27, 2026
  • Published on Jan 23, 2026
  • 3 minute(s) read
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Overview

Set up the Bluetooth BBPOS Chipper 2X BT credit card reader with your iOS mobile device to process card payments in ServiceTitan Mobile. The BBPOS card reader increases security by using chip card encryption and enabling contactless tap-to-pay card payments.

For instructions on Android devices, see Set up your Android device with the BBPOS card reader in ServiceTitan Mobile.

Note: If your credit card reader is already set up then you are ready to process payments. For details, see Process credit card payments in ServiceTitan Mobile with the BBPOS credit card reader.

Who uses this feature

  • Technicians in the US region only

  • Applies to all business types

  • Applies to all trades

Feature configuration

Things to know

  • If you receive an error stating that the Bluetooth reader is unavailable, contact fintechsupport@servicetitan.com.

  • To increase payment success, use the chip card reader on the BBPOS Chipper 2X BT for all your credit card transactions. Try swiping the magnetic stripe through the reader only.

  • If you have previously paired a BBPOS Chipper 2X BT to your mobile device, it automatically reconnects if it's the only reader in range.

  • To connect to the correct device, check the serial number of the BBPOS Chipper 2X BT on the back of the device.

  • Before pairing, make sure you're on the latest version of the ServiceTitan Mobile app for iOS and you're on the latest version of the iOS device's operating system.

  • The BBPOS card reader should not be paired in the iOS Bluetooth settings. If the device is already paired, unpair the BBPOS card reader and select Forget this Device.

Connect the BBPOS Chipper 2X BT to your device

Before using the BBPOS Chipper 2X BT, make sure you're on the latest version of the ServiceTitan mobile app for iOS devices.

When connecting your mobile device to the BBPOS Chipper 2X BT for the first time and you tap Use Swiper, the system initiates a configuration sequence that may last for up to five minutes. To account for this delay, we recommend you connect your mobile device to the card reader before taking it out on a job.

Understand BBPOS Chipper 2X BT status lights

When using the BBPOS Chipper 2X BT:

  • Turn on the BBPOS Chipper 2X BT by pressing the power button once.

  • To turn it off, hold down the power button for five seconds.

When the device is turned on, the LED light next to the power button shows the current status:

  • Flashing blue every second: The reader is on and ready to connect to another device.

  • Multicolored flashing: The reader has been discovered using Bluetooth Proximity and is ready to connect.

  • Solid blue: The reader is connected to another device.

  • Flashing blue every five seconds: The reader is in standby mode. If inactive for more than 30 seconds, the reader enters standby mode to conserve power.

  • Alternating red and magenta: The reader is charging.

  • Flashing red: The reader's battery is low.

  • Rapidly flashing blue and orange: The reader has completed installing a software update. If the reader is unresponsive, reset it by turning it off and on.

Pair your Apple device with the BBPOS card reader

You need to complete these steps only once for each reader connected to a mobile device.

  1. Turn on Bluetooth on your iOS device.

  2. On your iOS device, go to Settings and locate ServiceTitan Mobile from the list of installed apps on the left panel.        

    Note: Scroll down to the bottom of Settings to access the list of installed apps.

  3. Select ServiceTitan Mobile and make sure the Bluetooth toggle is turned on. 

  4. After connecting, you can process payments with the BBPOS card reader.

Manually check for firmware updates

Before heading out to a job, you can check for and install new firmware updates for the EMV reader from the Technician Profile menu.

Note: Manual updates are not mandatory. The reader still searches for and installs updates when it processes payments.

  1. In the ServiceTitan mobile app, tap Technician Profile. 

  2. From the slide out menu, tap EMV Reader Update. The Update EMV Reader pop-up opens.

  3. Once the reader has been connected, tap Update. 

  4. Wait for the update to finish. This can take up to 10 minutes.        

    Caution: Do not close the app or turn off the reader during the update.

  5. When the update is complete, tap Close. If you have other readers you want to update, tap Update Additional Readers and repeat steps 3-6. 

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