Overview
For phone integration to work, enter your default call forwarding number. This number, also known as the forward calls to number, is the physical phone line in the office to which incoming calls from the tracking numbers that you advertise and give to customers are forwarded by default. Like all your other back office lines, this is an unadvertised number that you shouldn't give out to customers.
Who uses this feature
Office Employees
Account configuration is required. Please contact Technical Support for details.
Permission is required to use this feature. Please contact the account administrator on your team.
Set up forwarding number
Go to the navigation bar and click Settings
> Phones > Phone Numbers.Click Set Forwarding Number.
Enter your default forwarding number.
When you're done, click Save.
FAQ
Can I use a Microsoft Teams phone number as a default forwarding number?
Yes, ServiceTitan can integrate with Microsoft teams as long as it is a 10-digit number. Follow these steps to set your forwarding number.
Can I temporarily set up my phones to go to a remote number?
Yes, you can temporarily change the default forwarding number by following these steps.