Scheduling Pro Onboarding Part 3: Review Reserve with Google

Overview

After completing your basic and advanced Scheduling Pro setup, the next step is to configure your Reserve with Google (RWG) settings.

RWG allows customers to book appointments directly through Google Search and Maps, providing a consistent scheduling experience across all platforms. Before completing Scheduling Pro onboarding, you can either set up RWG for the first time or update your existing integration to connect it with your new scheduler. This ensures that all the business rules and customizations you've configured will also apply to your Google booking experience.

Things to know

• Before setting up your scheduler, make sure you have the following items configured in your ServiceTitan account:

  • Zones: Defines the areas where jobs can be booked.

  • Job Type Mapping: Helps with setting up your services offered in the scheduler.

  • Business Hours: Ensures easier setup for your capacity settings.

  • Campaigns: Enables more robust reporting and attribution capabilities.

  • Scheduling Pro Tag: Enhances tracking for online jobs.

  • Phone Number: Phone number provided on the scheduler.

Option 1: Set up Reserve with Google for existing users

If you already use Reserve with Google in ServiceTitan, you only need to review your account mapping and update your scheduler matching before continuing to ensure consistent booking experience.

Step 1: Account matching

1. After setting up your scheduler, from the Review and Customize screen click Next.
   

2. From the Review Reserve with Google screen, click Edit next to the Account Matching to review all Google Business Profiles.
   

3. Review the Google Business profile lists in the Account Matching section and edit or remove profiles as needed.
   

   1. Google Business Profiles have statuses:

   2. Matched/Verified: Your Google Business Profile is already successfully matched.

   3. Pending: Your Google Business Profile is awaiting submission, is processing, or hasn’t been matched/verified in advance.

      Note: You should not stop setting up if your profile is “marked” pending. We strongly recommend completing the onboarding process in full and checking in through Google search to know if your integration has successfully gone live.

   4. Review Needed: There is an issue with your Google Business Profile or it has been unmatched by Google.

4. If no other Google Business Profiles need to be added to the integration, no further action is required at this step

5. (Optional) You can add another location by clicking + Add Location and following the steps in the pop-up.

   Note: It typically takes 24–72 hours for Google Business Profile matches to show up.

6. After you finish reviewing the profiles, click Save.

Step 2: Scheduler Matching

After reviewing your Google Business Profiles, the next step is to match each profile to the appropriate scheduler. Reserve with Google allows you to associate different schedulers to different Google Business Profiles that can be updated anytime.

1. Click Edit next to the Scheduler Matching to map the scheduler to the location.
   

2. In the Scheduler Matching section, click the Scheduler dropdown next to each location and select the scheduler you want to map to that location.
   

3. When finished, click Save.

Option 2: Set up Reserve with Google Integration for new users

There are three steps for users who are new to the Reserve with Google Integration to set up Reserve with Google using Scheduling Pro schedulers.

1. API data authorization

2. Account matching

3. Scheduler matching

Step 1: API data authorization

To enable RWG integration with ServiceTitan, select the API and Data Authorization box to acknowledge the terms and click Agree.

Step 2: Account matching

1. Click Edit next to the Account Matching to review all Google Business Profiles.
   

2. Review the Google Business profile lists in the Account Matching section and edit or remove profiles as needed.
   

3. (Optional) If no Google Business Profiles are on file, you can add another location by clicking + Add Location and following the steps in the pop-up.

   Note: It typically takes 24–72 hours for Google Business Profile matches to show up.

4. After you finish reviewing the profiles, click Save.

Step 3: Scheduler matching

After matching your Google Business Profiles, the next step is to match each profile to the appropriate scheduler. Reserve with Google allows you to associate different schedulers to different Google Business Profiles that can be updated anytime.

Note: For new users of Reserve with Google, the matching steps can be skipped if you want to proceed to get your scheduler code and/or don’t want to set up Reserve with Google.

Note: It can take 24-48 hours for your scheduler to go live on Reserve with Google after you’ve completed setup.

1. Click Edit next to the Scheduler Matching to map the scheduler to the location.
   

2. In the Scheduler Matching section, click the Scheduler dropdown next to each location and select the scheduler you want to map to that location.
   

3. When finished, click Save.