Review the new features and improvements coming soon in ServiceTitan’s 20.0 Field Mobile App Release.
This release rolls out in phases. Improvements will appear first, followed by new features, over a two-week period. You may not see all changes at once.
To check your release version, open the Field Mobile App and go to Menu
> About
. For steps on how to manually update your release version, see Update the Field Mobile App.
Tip: If the video doesn't play in full screen, tap More
then Fit Screen
.
20.0 Improvements
Book follow-up jobs during closeout in the Field Mobile App: A new Book Follow-up Job option appears during closeout in the Field Mobile App. Schedule a return visit for the same customer without leaving the closeout flow. Customer and location details are filled in automatically. For more, see the detailed release note and step-by-step knowledge base article.
Leave booked jobs unassigned for dispatcher routing in the Field Mobile App: The Book Job flow in the Field Mobile App now includes a Leave Unassigned option. Technicians with the permission enabled can book a job and let the dispatcher assign it later. Jobs without the permission continue to auto-assign as before. For more, see the detailed release note and step-by-step knowledge base article.
Go directly to document annotations and RFIs from Field Mobile App messages: Tap annotation links in Messages to go directly to the referenced document. When reviewing an RFI, tap View on drawing to jump to the exact annotation. No more calling the office to find the right file. For more, see the detailed release note and step-by-step knowledge base article.
See the Field Mobile App tab on the Enhancements & Bug Fix Log to review any recent bug fixes or maintenance updates for the Field Mobile App.