Performance pay won't automate on progress-billed jobs

 Troubleshooting
Role: Administrator · Bookkeeper · Office Admin · Payroll ManagerArea: Progress Billing · Payroll · Performance Pay · All versions

Reason 1

Progress invoices are non-job invoices, and non-job invoices have no technician-splits section.

Without technician splits, ServiceTitan can't connect the invoice to each technician's share of work, so it can't automate performance pay.

1Add the payroll adjustment to a job invoice (recommended)

Use this if you need the payroll cost to appear in job costing and project costing.

1. Open the job invoice for the work the technician performed.

2. Add a payroll adjustment to that invoice for the incentive amount. See the linked how-to for the exact steps.

✓ Done · The incentive is paid to the technician, and the payroll cost appears in job costing and project costing.

2If you don't need the cost in costing, add the adjustment directly to the employee

Use this only when you don't need the cost reflected in job or project costing.

1. Add a payroll adjustment directly to the employee for the incentive amount. See the linked how-to for the exact steps.

Caution: Adding a payroll adjustment directly to an employee pays the incentive, but the cost will not be associated with job costing or project costing.

✓ Done · The incentive is paid to the technician. This cost won't appear in job or project costing.

Contact ServiceTitan Technical Support at go.servicetitan.com/ask with:

• The project number and the progress-billed job invoice involved

• The technician(s) and the incentive amount that should have been paid

• Whether you need the cost reflected in job/project costing

• Which checks from this article you already tried