Identify financing-ready homeowners before the estimate with Prescreen Financing
Prescreen Financing is a new feature that shows technicians whether a homeowner already holds a pre-approved credit offer from GreenSky or Synchrony, before the estimate conversation begins.
Available inCore
Feature type
New Feature
Industry
Residential Service and ReplacementResidential Construction
Roles
AdministratorsDispatchersTechnicians
Region
United States
What's new
Financing has traditionally entered the conversation at the estimate, after the technician is already on site and the homeowner is at the point of decision. With Prescreen Financing, your company can generate firm, pre-approved offers of credit for homeowners in advance, without asking them to submit any information. When an active offer exists, technicians see a pre-approval banner in the Field Mobile App on the Job Summary, Estimates, financing provider selection, and proposal presentation screens, along with the offer amount and any required disclosures. From that banner, the homeowner can continue directly into a full credit application without first completing a separate pre-qualification.
Workflow comparison — before & after
← Before
✓ After
1.A homeowner books a job with your company. No financing information is collected at that point.
1.An administrator turns on pre-approvals in Settings > Financing > Prescreening and selects GreenSky or Synchrony as the provider.
2.A technician arrives on site and builds an estimate in the Field Mobile App.
2.ServiceTitan submits a prescreen request for the homeowner as part of the scheduled job, using name and address only.
3.The technician raises financing during the estimate conversation, without knowing whether the homeowner is likely to qualify.
3.The technician opens the job in the Field Mobile App and sees a financing section on the Job Summary screen showing the pre-approval state.
4.The homeowner completes a pre-qualification, then starts a separate full credit application.
4.A pre-approval banner appears on the Estimates screen, the financing provider selection screen, and the proposal presentation screen, with the offer amount and required disclosures.
5.The homeowner selects the credit application option from the banner and moves straight to the full application, skipping pre-qualification.
⚠ Financing surfaces only at the moment of decision, so technicians have no advance signal about who is financing-ready, and homeowners work through two application steps.
✓ Technicians know where the homeowner stands on financing before presenting the estimate, and homeowners reach a full credit application in fewer steps.
Resources
How it works for your industry
Residential Construction
- A homeowner books a whole-home heating, ventilation, and air conditioning (HVAC) replacement. Before the sales visit, a pre-approved offer is generated, and the technician opens the job already knowing a financing path exists.
- A project consultant presenting a multi-stage remodel proposal sees the pre-approval amount on the proposal screen and can shape the scope around what the homeowner is approved for.
- A homeowner reviewing a large replacement quote selects the credit application from the banner and completes one application instead of a pre-qualification followed by a full application.
Residential Service and Replacement
- A technician arrives for a no-heat call and sees on the Job Summary screen that the homeowner is pre-approved, so financing is part of the repair-versus-replace conversation from the start.
- A service technician presenting a water heater replacement shows the pre-approval banner alongside the estimate, giving the homeowner a clear picture of affordability before they decide.
- A homeowner who declines an initial repair returns later, and the technician can see whether an active pre-approved offer is still available on that job.
How to prepare
01
Have an administrator reach out to your Customer Success Manager (CSM) to have Prescreen Financing and any prerequisite configurations enabled.
02
Confirm your company already works with GreenSky or Synchrony. Have your Merchant ID and the financing plan you want to use for pre-approvals ready before setup.
03
Set up prescreening in Settings > Financing > Prescreening. Turn on pre-approvals, select your provider, complete the required provider fields, and agree to the pre-approval attestation.
04
Train technicians on what the pre-approval banner means, which disclosures appear with it, and how to move a homeowner into a full credit application from the offer.
05
Bookmark any knowledge base articles or Academy videos for team training.