--- title: "Fall 2025 Release (ST-75)" slug: "fall-2025-release-hub-st-75" updated: 2026-04-29T17:13:33Z published: 2026-04-29T17:13:33Z canonical: "help.servicetitan.com/fall-2025-release-hub-st-75" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Fall 2025 Release (ST-75) **Previous Release:** **ST-75** Stay on top of every update. Discover the latest features and enhancements across Core, Pro, Enterprise Hub, Fintech, and Early Access products — everything shipping in this release. [**View in TitanAdvisor →**](https://go.servicetitan.com/#/new/titanadvisor/) **Release Notes by Industry and Role** Select your industry or role to explore tailored release notes.

Commercial Construction Accounting CSR/Dispatch Technicians

**Previous Release:** **ST-75** **Core Products** > [!NOTE] > **Adaptive Capacity** > > - **New** **View daily capacity insights faster with the new Capacity Reporting - Simple Mode** > > [Simple Mode Adaptive Capacity - ST-75 Video](https://fast.wistia.net/embed/iframe/fw854d8uv8?web_component=true&seo=true&videoFoam=false) > > This mode helps you check job bookability and scheduled work hours without digging through complex data. Before, you had to navigate a dense, configurable report just to see if you were overbooked or had openings. Now, you can use a streamlined report with an *Open Time* focus and a *Scheduled Work* focus to support quicker decisions each day. See the following for more: > - Knowledge Base topic: [Use Simple Mode in Adaptive Capacity Reporting to plan your week](/v1/docs/use-simple-mode-in-adaptive-capacity-reporting-to-plan-week) > - **Enhancement** **Track every change with the new Settings Audit Trail to enforce best practices across locations** > > Before, it was tough to see who updated capacity settings and when those edits happened. Now, exports show who made changes, what was changed, and the values before and after. See the following for more: > - Knowledge Base topic: [Optimize Adaptive Capacity: Configure Basic and Advanced Settings](/v1/docs/optimize-adaptive-capacity-configure-settings) > - **Enhancement** **Filter available time slots faster with the new Day of Week filter in Get Adaptive Availability** > > This helps you match appointments to the times customers prefer, right when you're booking them. Before, there wasn’t a way to narrow down scheduling by weekday, which slowed things down. Now, you can quickly scan for open slots by day, making scheduling smoother. See the following for more: > - Knowledge Base topic: [Use Get Adaptive Availability to book and reschedule jobs with Adaptive Capacity](/v1/docs/use-get-adaptive-availability-to-book-and-reschedule-jobs#filter-adaptive-availability) > - **Enhancement** **Slot counts removed from Get Adaptive Availability** > > Before, the *All Available* view showed a slot count in the calendar based on technician and arrival window pairs, not bookable jobs, which caused confusion. Now, the slot count is gone so you can focus on booking real times, not interpreting numbers. This helps avoid mix-ups and keeps your scheduling process clearer. --- > [!NOTE] > **Atlas** > > - **New** **Work Smarter, Not Harder, with Atlas** > > Atlas, powered by Titan Intelligence (TI), is your new AI sidekick, built to be your team’s ultimate power user. It helps you find answers faster, automate repetitive work, and keep everyone moving quickly and focused so your business can grow. > - **Enhancement** **Get real-time help on the job with Atlas in Mobile, powered by Titan Intelligence (TI), for completing tasks faster** > > [Atlas in Mobile - ST - 75 Video](https://fast.wistia.net/embed/iframe/74bmdgr8v4?web_component=true&seo=true&videoFoam=false) > > Field Assistant has a new name, Atlas in Mobile, but it works the same. Before, the assistant was limited to one area, but now the *Atlas* name will be used across other tools too. This helps make it clear which AI assistant is being used, no matter the task. See the following for more: > - Knowledge Base topic: [Atlas in Mobile](/v1/docs/atlas-in-mobile) > - **Enhancement** **Get answers faster with Atlas in Support, the in-product chatbot that guides you through ServiceTitan** > > Atlas now lives in the Help Center under the *Get Help* button and supports you right inside ServiceTitan. It answers questions, walks you through features, and helps resolve issues on the spot. This lets you resolve issues quickly without leaving ServiceTitan. See the following for more: > - Knowledge Base topic: [Use the Help Center](/v1/docs/use-the-help-center) --- > [!NOTE] > **Customer Portal** > > - **Enhancement** **Show clear company info in online estimates and online payment links to boost trust** > > Before, online payment and estimate links showed only the company info entered in Customer Portal General Details settings. Now, these links use the associated business unit (BU) logo, name, and contact info instead, and only fall back to portal settings if BU details are missing. This helps links better match the brand the homeowner expects to see, and adds a more polished, professional feel to online estimates and payments. See the following for more: > - Knowledge Base topic: [Set up and customize the New Customer Portal](/v1/docs/set-up-and-customize-the-new-customer-portal#step-2-fill-out-the-general-details-section) --- > [!NOTE] > **Dispatching** > > - **New** **Streamline your job management with the new Dispatch Activity Center, now fully available for everyone** > > [Dispatch Activity Center - ST-75 Video](https://fast.wistia.net/embed/iframe/aemejbtgd7?web_component=true&seo=true&videoFoam=false) > > Before, you had to juggle alerts and messages from different places. Now, you can view all updates, messages, and job notifications in one clean panel right on the Dispatch Board. You can filter by team, job type, or business unit, and even jump straight into the job or chat thread with one click. Choose your panel size and keep track of what’s read or unread to stay focused on what matters most. See the following for more: > - Knowledge Base topic: [Use the Daily Dispatch Board](/v1/docs/use-the-daily-dispatch-board) > - **New** **Schedule multi-day Construction crew jobs with the new Crew Scheduling feature, now generally available** > > [Crew Scheduling - ST-75 Video](https://fast.wistia.net/embed/iframe/g71h6uf7ts?web_component=true&seo=true&videoFoam=false) > > Before, there wasn’t a built-in way to assign crews or plan several job days at once. Now, you can group jobs under one crew, assign roles like Foreman or Apprentice, and view gaps or overlaps for the week. This helps everyone stay on track during longer construction projects. See the following for more: > - Knowledge Base topic: [Use Crew Scheduling](/v1/docs/use-crew-scheduling-2) > - **Enhancement** **Separate skill permissions with the updated ‘Edit skills’ employee setting to manage job-level changes more precisely** > > Before, one permission controlled both general and job-specific skill edits, which caused confusion. Now, permissions are split so you can let team members update skills only during dispatching without giving them broader edit rights. This change keeps role responsibilities clear while improving control over job assignments. See the following for more: > - Knowledge Base topic: [Set permissions for an employee or technician role](/v1/docs/set-permissions-for-an-employee-or-technician-role) --- > [!NOTE] > **Field Mobile App** > > - **New** **Download ServiceTitan’s Field Mobile App today** > > [Release Note video - Field Mobile App GA](https://fast.wistia.net/embed/iframe/3aroqxrtav?web_component=true&seo=true&videoFoam=false) > > The new Field Mobile App is available for all to download and begin using. It improves technician workflows with a faster, more intuitive design built specifically for iOS, iPadOS, and Android phones and tablets. The Field Mobile App syncs automatically with the office, ensuring technicians always have the latest information to complete their jobs efficiently. We are hard at work continuing to build out all legacy functionality, so if you don’t see a feature you’ve been using, know it's coming soon! Download the app from the [Apple App Store](https://apps.apple.com/us/app/servicetitan-field/id1629928933) or [Google Play Store](https://play.google.com/store/apps/details?id=com.servicetitan.work&pli=1) today! Recent updates to the Field Mobile App include: > > See the following for more: > - **11.0.0 Release:** Sales Pro integration, Location and Equipment Findings, Daily Logs, Project RFIs, and more. See the [11.0.0 Release Notes](https://help.servicetitan.com/release-notes/11-0-0-field-mobile-app-release) for details. > - **11.1.0 Release:** Configurable Services, Financing Integration Charging, and Crew Timekeeping with Legacy Timekeeping. See the [11.1.0 Release Notes](https://help.servicetitan.com/release-notes/11-1-0-field-mobile-app-release) for details. > - **12.0.0 Release:** Spec-based Estimate Templates and Measurements, Proposal Builder, See the [12.0.0 Release Notes](https://help.servicetitan.com/release-notes/12-0-0-field-mobile-app-release) for details. > - Knowledge Base topics: > - [Field Mobile App](/v1/docs/field-mobile-app) > - [Field Mobile App FAQ](/v1/docs/field-mobile-app-faq) > - Academy courses: > - [Field Mobile App Essentials: Residential](https://servicetitan.docebosaas.com/learn/courses/200/field-mobile-app-essentials-residential/) > - [Field Mobile App Essentials: Commercial](https://servicetitan.docebosaas.com/academy/learn/courses/95/Field-Mobile-App-Essentials-Commercial) --- > [!NOTE] > **Identity and User Management** > > - **New** **Add secure login without a phone number using the new TOTP 2FA option, now generally available** > > This feature lets you use a Time-based One-Time Password (TOTP) from an authenticator app like Google Authenticator. Before, employees without phone numbers couldn’t use SMS for 2FA, which slowed adoption. Now, anyone can set up two-factor security—even without a mobile number—protecting business data from cyber risks. See the following for more: > - Knowledge Base topics: > - [Enable Multi-Factor Authentication for Identity Services](/v1/docs/enable-multi-factor-authentication-for-identity-services) > - [Resolve and manage MFA errors](/v1/docs/resolve-and-manage-mfa-errors-1) > - [Set up MFA with Google or Microsoft Authenticator](/v1/docs/authenticators) > - [Multi-Factor Authentication (MFA) FAQ](/v1/docs/settings-1) --- > [!NOTE] > **Inventory** > > - **New** **Take control of your purchasing with the new Purchasing Approval Workflow, now generally available** > > [Configure the purchase approval process - ST-75 Video](https://fast.wistia.net/embed/iframe/8jdfugderv?web_component=true&seo=true&videoFoam=false) > > This feature lets you set rules for who can approve purchase orders based on how much they cost. Before, you had to track approvals manually, which slowed things down and left room for mistakes. Now, you can route large orders—like anything over $10,000—to a manager automatically, helping you stick to budgets and streamline spending. See the following for more: > - Knowledge Base topics: > - [Manage and approve purchase order requests](/v1/docs/manage-and-approve-purchase-order-requests) > - [Configure the purchase approval process](/v1/docs/configure-the-purchase-approval-process) > - **Enhancement** **Streamline your purchasing with the updated Units of Measure feature now available without inventory** > > Before, if you only used Purchasing, not Inventory, you couldn’t order in one unit and track in another. Now you can buy materials by the pallet but track or consume them by the unit—using one SKU and automatic conversion. This cuts down on extra SKUs, improves cost tracking, and keeps your pricebook clean. See the following for more: > - Knowledge Base topic: coming soon > - **Enhancement** **Protect inventory accuracy with the fix to Off-Truck Consumption in Offline Mode** > > Before, technicians could add items to jobs even when they weren’t stocked on their trucks, just by going offline. That caused inventory mismatches, confusing audits, and wrong job costs. Now, this fix restores your control so inventory counts match reality, no matter the connection. --- > [!NOTE] > **Memberships** > > - **Enhancement** **Work faster on recurring jobs with the updated Recurring Service Events - Follow Up screen** > > You can now sort and filter recurring jobs by business unit, membership status, and more. Before, it was hard to filter by customer or do bulk actions. Now, you can multi-select filters, choose which columns to see, and organize the table how you want. See the following for more: > - Knowledge Base topic: [Manage recurring service events](/v1/docs/manage-recurring-service-events) --- > [!NOTE] > **Payroll and Timesheets** > > - **New** **Stay compliant and reduce risk with the new Meal Break Reminders feature in Timesheets, now generally available for Field Mobile App** > > [Meal break reminders - ST-75 Video](https://fast.wistia.net/embed/iframe/9iql1aotdy?web_component=true&seo=true&videoFoam=false) > > Before, there were no alerts for missed breaks or reports to track labor law violations. Now, you get notified when it’s time for a break, and administrators can see who missed or waived them. This helps avoid legal issues and gives your office better tools to manage break-time rules. See the following for more: > > > **Note:** This update is currently only available with the Field Mobile App. Office employees can see the reminders for their Field Mobile App users. > - Knowledge Base topics: > - Office workflow: [Enable meal break reminders for technicians](/v1/docs/enable-meal-break-reminders-for-technicians) > - Field Mobile App workflow: [Use meal break reminders in the ServiceTitan Field Mobile App](/v1/docs/use-meal-break-reminders-in-fma) --- > [!NOTE] > **Pricebook** > > - **Enhancement** **Add entire pricebook categories to Client Specific Pricing (CSP) exception lists with the new "Add by Category" feature, saving time and reducing mistakes** > > Before, you had to manually pick each item one at a time, which took lots of clicks. Now, just select the category, and all items are added to exception lists instantly. When new items are added to that category later, they’re automatically included in the rule with no extra steps. See the following for more: > - Knowledge Base topic: [Set up unique prices with client-specific pricing](/v1/docs/client-specific-pricing-overview) --- > [!NOTE] > **Reporting** > > - **New** **Combine key data across templates with the Multi-Template Reports to build smarter, more complete reports** > > [Multi-template reports - ST-73 Video](https://fast.wistia.net/embed/iframe/nz6mg7f81r?web_component=true&seo=true&videoFoam=false) > > In the past, you had to choose between templates, even if one had almost everything you needed. That meant creating multiple reports and stitching them together in Excel or another tool. Now, you can include fields from two templates in one report, like seeing job and invoice details side by side. This helps you get better answers, faster, without switching tools. Reports can be combined in both ServiceTitan and Enterprise Hub Rollup Reporting. You asked, we listened! See the following for more: > - Knowledge Base topic: > - Enterprise Hub workflow: [Use Multi-Template Reports](/v1/docs/use-multi-template-reports) > - ServiceTitan workflow: [Create and run Multi-Template Reports](/v1/docs/create-and-run-multi-template-reports) --- > [!NOTE] > **Search** > > - **Enhancement** **Search faster across jobs, customers, and locations using the new Searchable Tags feature in Global Search** > > Before, you couldn’t look up Tags directly—you had to click into each record manually. Now, you can type in a Tag keyword and pull up related jobs, locations, or customers in one step. This update helps you find what you need faster, especially when tracking things like VIP clients or warranty jobs. See the following for more: > - Knowledge Base topic: [Use search in ServiceTitan](/v1/docs/use-search-in-servicetitan) --- > [!NOTE] > **Service Agreements** > > - **Enhancement** **Set up Recurring Visits on Visit Templates to save time and reduce errors when building service agreements** > > Before, each visit had to be added one-by-one, even if the details were the same. Now, you can use a template to auto-generate visits on a set schedule, like 2–3 times per week. This helps teams doing regular maintenance, like pool or HVAC service, work faster and stay consistent. See the following for more: > - Knowledge Base topic: [Create or edit Visit Templates](/v1/docs/create-or-edit-visit-templates) > - **Enhancement** **Attach Service Agreement Visits to jobs so you can keep records accurate and avoid duplicate bookings** > > Before, you could only create new jobs for these visits, which often caused confusion and extra work. Now, during call booking or from the job screen, you can link a visit directly to the right job. This update helps you manage agreements smoothly and ensures invoices and history stay in sync. See the following for more: > - Knowledge Base topic: [Attach Service Agreement Visit to Job from Call Booking and Bookings](/v1/docs/attach-service-agreement-visit-to-job-from-call-booking) > - **Enhancement** **Set up new Service Agreements faster with the updated Service Agreement Templates** > > Instead of manually entering payment terms, start dates, and billing rules each time, defaults now auto-fill these fields. Before, you had to pick the same setup options over and over. Now, you can pre-set values like pricing method, auto-renew status, and duration in Settings so new agreements come ready to go. See the following for more: > - Knowledge Base topic: [Add or edit a service agreement template](/v1/docs/add-or-edit-a-service-agreement-template) --- > [!NOTE] > **TitanAdvisor** > > - **New** **Get valuable insights with the Fall 2025 Benchmark Report, coming in November** > > See how your business did this last quarter compared to similar businesses with the Fall 2025 Benchmark Report, powered by Titan Intelligence. You can also get key insights to help optimize business performance this year. Download the report now by going to TitanAdvisor and clicking the link below your Titan Score. You can also find all your past and present Benchmark reports in the Benchmark Report library. See the following for more: > - Knowledge Base topic: [Benchmark Report FAQ](/v1/docs/titanadvisor-faq#what-is-the-benchmark-report) > - **Enhancement** **Get clearer guidance and better recognition with TitanAdvisor** > > We know how important it is for your hard work to be seen and recognized. That’s why we’ve incorporated your feedback and the latest insights from Data Science to add checkpoints for critical features, simplify or eliminate others, and update thresholds to reward high-ROI behavior in your workflows. With Titan scores refreshed to highlight what truly drives results, you can move forward with confidence, knowing your efforts are rewarded every step of the way. See the following for more: > - Knowledge Base topic: [TitanAdvisor](/v1/docs/titanadvisor-1) **Pro Products** > [!NOTE] > **Field Pro** > > - **New** **Unlock your team's full potential with Field Pro, giving your techs and sales reps instant access to the next generation of AI-powered tools in the field** > > [Field Pro Advanced for Technicians - E2E Video](https://fast.wistia.net/embed/iframe/r89xspidzr?web_component=true&seo=true&videoFoam=false) > > Field Pro replaces Sales Pro and brings everything into one place right in ServiceTitan. Before, technicians spent too much time searching online, calling support, or flipping through long manuals to solve issues. Now, they can access equipment docs, HVAC calculators, and real-time help from Atlas using voice-to-text, without ever leaving the app. Field Pro connects every customer interaction to job data and pairs it with tools and insights to help grow revenue. Field Pro comes in two different versions: > > If you’re an existing Sales Pro customer and want to migrate to Field Pro, [please fill out this form](https://docs.google.com/forms/d/e/1FAIpQLSfY2uK9Z6iwhIVvKZtxYbBXPmdDT-Bdzqbgut9SlnYcl4hCJQ/viewform). See the following for more: > - **Field Pro – Standard** gives techs mobile access to equipment manuals, troubleshooting steps, and diagnostic tests. > - **Field Pro – Advanced** includes all that plus automatic job recordings, pre-job briefs, and performance scorecards. > - Knowledge Base topic: [Field Pro](/v1/docs/field-pro) > - Watch [Field Pro Advanced for Managers](https://servicetitan-1.wistia.com/medias/q0m61ncux5) for a video on the office-side management features of Field Pro Advanced --- > [!NOTE] > **Fleet Pro** > > - **Enhancement** **Track mileage automatically with the new GPS Mileage Tracking feature in Fleet Pro timesheets to help ensure accurate reporting and faster reimbursement** > > Before, technicians had to enter mileage manually or not at all, leading to errors and missing data. Now, mileage is logged right in the timesheet using GPS and can be reviewed or edited by administrators. This reduces manual work and keeps everything in one place for better reporting and less hassle. See the following for more: > - Office workflows: > - [Set up GPS Timekeeping integration](/v1/docs/set-up-gps-timekeeping-integration) > - [Use the GPS Timekeeping integration](/v1/docs/use-gps-timekeeping-integration) > - Field Mobile App technician workflow: > - [View and edit timesheets with Flexible Timekeeping in the ServiceTitan Field Mobile App](/v1/docs/view-and-edit-timesheets-with-flexible-timekeeping-in-fma) --- > [!NOTE] > **Marketing Pro** > > - **Enhancement** **Launch targeted SMS campaigns with Autopilot in Marketing Pro v2 to grow engagement and reach more homeowners** > > Autopilot SMS campaigns are now available for Marketing Pro customers using our new Marketing Pro v2 platform. This brings automated, multi-channel campaigns to the Autopilot feature. You could build SMS campaigns from scratch in v2, but now you can launch pre-built, pre-targeted marketing campaigns with just a few clicks using Autopilot. It's designed to save you time and provide a hassle-free way to reach your customers across both email and SMS. This update gives you a faster, more powerful way to engage your customers with less effort. See the following for more: > - Knowledge Base topic: [Launch Autopilot campaigns](/v1/docs/launch-campaigns-from-the-autopilot-library) --- > [!NOTE] > **Scheduling Pro** > > - **New** **Automate lead follow-up and win back missed bookings with the new Abandonment Follow-Up feature** > > Before, if someone left your online scheduler, there was no way to reconnect without a manual call. Now, an SMS AI Agent checks in 15 minutes later, chats with the lead, and finishes the booking. This helps save time for your office staff and captures jobs you might’ve lost otherwise. See the following for more: > - Knowledge Base topics: > - [Scheduling Pro Onboarding Part 1: Set up quick settings](/v1/docs/scheduling-pro-onboarding-part-1-set-up-quick-settings#step-1-review-scheduler-details:~:text=Enable%20SMS%20follow%20up) > - [Use SMS Opt-in with Scheduling Pro](/v1/docs/use-sms-opt-in-with-scheduling-pro) **Enterprise Hub** > [!NOTE] > **Enterprise Hub** > > - **New** **Push and pull reports and dashboards between Enterprise Hub and single-tenant accounts to streamline content management** > > [Pull and Push Reports - ST-73 Video](https://fast.wistia.net/embed/iframe/x677x2h3ck?web_component=true&seo=true&videoFoam=false) > > Previously, moving reports and dashboards required manually recreating them in Enterprise Hub, which took time and effort. Now, you can automatically transfer reports and dashboards between single-tenant accounts and Enterprise Hub. You can simply pull data from single tenants into Enterprise Hub reports and dashboards and push data from Enterprise Hub reports and dashboards to single tenants. This helps you avoid re-creating reports when moving to Enterprise Hub or consolidating data across tenants. See the following for more: > - Knowledge Base topics: > - [Push and Pull reports between Enterprise Hub and Single Tenants](/v1/docs/push-and-pull-reports-between-eh-and-single-tenants) > - [Push and Pull dashboards between Enterprise Hub and Single Tenant](/v1/docs/push-and-pull-dashboards-between-eh-and-single-tenants) > - **New** **Add stronger security to Enterprise Hub with new TOTP-based two-factor authentication, now generally available** > > Before, logins relied only on passwords, which left accounts open to security risks. Now, you can use authenticator apps to get a time-based code for signing in—no phone number required. This helps protect sensitive data and supports enterprise-level security standards. See the following for more: > - Knowledge Base topic: [Enable Multi-Factor Authentication in Enterprise Hub](/v1/docs/enable-multi-factor-authentication-in-eh) **Fintech** > [!NOTE] > **Financing** > > - **New** **Track and manage financing applications in one place with the new Application Management feature** > > [Application Management - ST-75 Video](https://fast.wistia.net/embed/iframe/3m43gx7bm9?web_component=true&seo=true&videoFoam=false) > > Before, you had to piece together financing application updates from different tools and perform manual follow-ups. Now, you can view all submitted applications, check their status, and take action to move them forward all from one place. This helps reduce delays and makes it easier to keep jobs on track and funding flowing. See the following for more: > - Knowledge Base topic: [Application Management overview](/v1/docs/application-management-overview) > - **Enhancement** **Boost job conversions with the Single Application Waterfall that sends one app to first and second look financing providers** > > [Single Application Waterfall - ST-75 Video](https://fast.wistia.net/embed/iframe/gtrpswfa7i?web_component=true&seo=true&videoFoam=false) > > Before, your customers had to fill out separate forms for each lender when applying for financing, causing delays and drop-offs. Now, the single application waterfalls from a first-look provider to a second-look provider if the first declines. This helps improve approval rates and gives more homeowners a chance to say yes. See the following for more: > > > **Note:** This is only available in the ServiceTitan Field Mobile App and in the Customer Portal. > - Knowledge Base topic: > - Customer Portal workflow: [Use TURNS single application waterfall financing in Customer Portal](/v1/docs/use-turns-single-application-waterfall-financing-in-cp) > - Field Mobile App technician workflow: [Use TURNS single application waterfall financing in the ServiceTitan Field Mobile App](/v1/docs/use-turns-single-application-waterfall-financing-in-fma) --- **Early Access** > [!NOTE] > **Call Booking** > > - **New** **Start answering and booking jobs faster with the new AI Voice Agents for Basic and Phones Pro** > > Our new AI Voice Agent lets you handle overflow calls, after-hours calls, and emergencies without needing extra staff. Before, you had to rely on third-party services when your team was unavailable or phones were down. Now, ServiceTitan’s built-in AI Voice Agent can recognize callers, create or find records, and book jobs using Adaptive Capacity. To purchase AI Voice Agent, access the online checkout page from: > > > **Note:** Only authorized representatives are able to complete the checkout. > > See the following for more: > - **Basic Phones:** Settings > Emergency Fallback > - **Phones Pro:** Settings > Account Setup > - Knowledge Base topics: > - [AI Voice Agent Onboarding Part 1: Set up for Basic Phones and Phones Pro](/v1/docs/voice-agent-onboarding-part-1-set-up) > - [AI Voice Agent Onboarding Part 2: Monitor calls as a CSR](/v1/docs/ai-voice-agent-onboarding-part-2-monitor-calls-as-a-csr) > - [AI Voice Agent for Basic Phones and Phones Pro - FAQ](/v1/docs/ai-voice-agent-for-basic-phones-and-phones-pro-faq) --- > [!NOTE] > **Contact Center Pro** > > - **New** **Get notified faster with the new Email Notifications for Voicemail feature, so no message gets missed** > > Before, you had to check if a new voicemail had come in manually, even after hours. Now, email alerts go out when a voicemail comes in, showing caller info and unread message count. This helps ensure no call goes missed. See the following for more: > - Knowledge Base topic: [Configure voicemail settings in Contact Center Pro](/v1/docs/configure-voicemail-settings-in-contact-center-pro) > - **Enhancement** **Route calls faster with the new Skip Rollover Timer setting to help manage sudden agent unavailability** > > Previously, calls would wait in the queue even if no one was available, causing delays and frustration. Now, calls go straight to rollover if all agents are offline, on break, or marked unavailable, but not if they’re on another call. This helps keep operations running when agents are sick, in meetings, or facing tech issues. See the following for more: > - Knowledge Base topic: [Set up queues in Contact Center Pro](/v1/docs/set-up-queues-in-contact-center-pro#create-a-queue-in-contact-center-pro) --- > [!NOTE] > **Dispatching** > > - **Enhancement** **Added Redesigned Dispatch Board experience to the New & Upcoming Features screen** > > The Redesigned Dispatch Board delivers faster performance, clearer layouts, and smarter workflows built for the way you dispatch today. Available now in Early Access, it’s your chance to experience the future of dispatching before it goes live. Find it now in the New & Upcoming Features screen. See the following for more: > - Knowledge Base topic: [Use the enhanced Daily Dispatch Board](/v1/docs/use-the-enhanced-daily-dispatch-board) --- > [!NOTE] > **Enterprise Hub** > > - **New** **Streamline how you manage access with the new Enterprise Hub Tenant Groups feature, now in Early Access** > > [Tenant Groups-ST-75 Video](https://fast.wistia.net/embed/iframe/6ra6ndg5lz?web_component=true&seo=true&videoFoam=false)Now, you can create custom groups of tenants by region, brand, or business line and assign access to the group instead of each tenant. Before, managing access across 50 to 400 tenants was time-consuming and risky. With Tenant Groups, you'll spend less time on admin work and more time running your business. If you’re interested in joining this Early Access, [please fill out this form](https://docs.google.com/forms/d/e/1FAIpQLScnQr636D7PPqiVMGb9yU7HXYX-BilxuomRnBu81abcQYtfAg/viewform). See the following for more: > - Knowledge Base topics: [Manage tenant groups in Enterprise Hub](/v1/docs/manage-tenant-groups-in-enterprise-hub) --- > [!NOTE] > **Equipment** > > - **New** **Track and convert more revenue opportunities with the new Equipment Findings and Pull-Through Work feature** > > [Equipment-based pull-through work Video](https://fast.wistia.net/embed/iframe/2ku3x2p4ue?web_component=true&seo=true&videoFoam=false) > > This feature turns technician observations into structured “Findings” linked to equipment and service agreements. Before, notes were scattered and not tied to jobs or reports, leading to missed follow-ups. Now, you can view Findings in dashboards, convert them into jobs or estimates, and see performance reports. Managers and executives can track profitability and equipment health with scheduled reports. This feature is currently in Private Preview and has limited availability. If you’re interested in joining the Private Preview, [please fill out this form](https://forms.gle/JYbjrMbW6oY57G3o6). See the following for more: > - Knowledge Base topics: > - Office workflows: > - [Equipment-based pull-through work](/v1/docs/use-equipment-based-pull-through-work) > - [Manage equipment findings](/v1/docs/manage-equipment-findings-4) > - [Use the Findings dashboard](/v1/docs/equipment-findings) > - Field Mobile App technician workflows: > - [Create a location finding in the ServiceTitan Field Mobile App](/v1/docs/create-a-location-finding-in-fma) > - [Create an equipment finding in the ServiceTitan Field Mobile App](/v1/docs/create-an-equipment-finding-in-fma) > - [Add equipment, location, and form findings to estimates in the ServiceTitan Field Mobile App](/v1/docs/add-equipment-location-and-form-findings-to-estimates-in-fma) --- > [!NOTE] > **Forms and Media** > > - **New** **Access powerful new tools with Document MarkUps/Annotations to mark, measure, and compare project documents** > > [Annotation Manager in Documents- ST-75 Video](https://fast.wistia.net/embed/iframe/h8h66sz2pa?web_component=true&seo=true&videoFoam=false) > > Before, office and Field Mobile App teams couldn’t add notes or highlights directly to shared files, which slowed project communication. Now, both office and Field Mobile App users can add markups, highlight changes, and measure right on documents using Apryse Web SDK. This helps keep everyone aligned during all project stages—from bidding to build-out. This feature is currently in Private Preview and has limited availability. If you’re interested in joining the Private Preview, [please fill out this form](https://docs.google.com/forms/d/e/1FAIpQLSdCCac7mzhvP4ZzR7EHT8nLUnUoP8pIzq8gK1MOJ68vErCzcg/viewform). See the following for more: > - Knowledge Base topics: > - Office workflow: [Use annotation tools in documents](/v1/docs/use-annotation-tools-in-documents) > - Field Mobile App technician workflow: [Manage project-related documents and media in the ServiceTitan Field Mobile App](/v1/docs/manage-project-related-documents-in-fma) --- > [!NOTE] > **Inventory** > > - **New** **Track true job costs with Weighted Average Costing by Inventory Location, giving accurate, location-specific item costs** > > [Configure the Weighted Average Costing feature - ST-75 Video](https://fast.wistia.net/embed/iframe/9l2ssl5fav?web_component=true&seo=true&videoFoam=false) > > Before, inventory costs were averaged across all warehouses, which could skew job costing reports. Now, you can store costs per warehouse, so if a part costs more at Warehouse A than Warehouse B, that difference flows through ServiceTitan’s item valuations. This change helps reflect the real cost of materials, making your financial tracking more accurate and your job profitability more reliable. See the following for more: > - Knowledge Base topics: > - [Set up inventory configurations](/v1/docs/set-up-inventory-configurations) > - [Set up inventory locations (trucks and warehouses)](/v1/docs/set-up-inventory-locations-trucks-and-warehouses) --- > [!NOTE] > **Job Planning and Management** > > - **New** **Streamline projects with Project Plan to keep phases, tasks, and jobs on schedule and profitable** > > [Project Plan - ST-75 Video](https://fast.wistia.net/embed/iframe/woepxnrypt?web_component=true&seo=true&videoFoam=false) > > Before, you couldn’t organize tasks and jobs by project phase in one clear view. Now you can group work into phases and add timelines for each job and task. This helps you track progress and keep projects moving smoothly from start to finish. If you’re interested in joining this Early Access, please contact your CSM. See the following for more: > - Knowledge Base topic: [Project Plan overview](/v1/docs/project-plan-overview) > - **New** **Optimize job site reporting with the new Daily Log feature** > > [Daily Logs - ST-75 Video](https://fast.wistia.net/embed/iframe/m4mlvdij9a?web_component=true&seo=true&videoFoam=false) > > You can now quickly capture daily updates without juggling fieldwork. This improves the accuracy and timeliness of job reports, which Project Managers use to generate formal Daily Logs. It reduces back-and-forth, enhancing communication and keeping everyone on the same page. This feature is currently in Private Preview and has limited availability. If you’re interested in joining the waitlist for the Private Preview, [please fill out this form](https://docs.google.com/forms/d/e/1FAIpQLSfehHkmHggYh6pZfDivxahk1y9DsVbmrwAHDUIh0oBz4CpWtQ/viewform). See the following for more: > - Knowledge Base topics: > - Office workflow: [Review daily logs in ServiceTitan](/v1/docs/review-daily-logs-in-servicetitan) > - Field Mobile App technician workflow: [Use daily logs to document your activity on projects in the ServiceTitan Field Mobile App](/v1/docs/use-daily-logs-to-document-your-activity-on-projects-in-fma) > - **New** **Track and manage RFIs and Change Order Requests with the new RFI & Change Order Request Management feature** > > [RFIs and Change Orders - ST-75 Video](https://fast.wistia.net/embed/iframe/relp5c71v8?web_component=true&seo=true&videoFoam=false) > > This helps construction teams stay organized and avoid delays by giving clear tools to handle changes and questions. Before, teams used email and spreadsheets, which caused confusion, wasted time, and led to cost overruns. Now, field staff and office teams can work together better, with a shared process that keeps everything in one place. This feature is currently in Private Preview and has limited availability. If you’re interested in joining the Private Preview, [please fill out this form](https://docs.google.com/forms/d/e/1FAIpQLSfehHkmHggYh6pZfDivxahk1y9DsVbmrwAHDUIh0oBz4CpWtQ/viewform). See the following for more: > - Knowledge Base topics: > - Office workflow: [RFIs and Change Order Requests overview](/v1/docs/rfis-and-change-order-requests-overview) > - Field Mobile App technician workflow: [Manage requests for information (RFIs) on projects in the ServiceTitan Field Mobile App](/v1/docs/manage-requests-for-information-in-fma) > - **Enhancement** **Speed up your scheduling with the new Bulk Schedule/Reschedule Appointments feature** > > You can now create and update multiple job appointments all at once—ideal for long construction projects. Before, you had to adjust each appointment one-by-one when plans changed due to delays. This new feature helps you shift whole schedules in less time, whether it’s a few days or a few weeks. If you’re interested in joining the Early Access, please contact your customer success manager (CSM). See the following for more: > - Knowledge Base topic: [Schedule and reschedule appointments in bulk](/v1/docs/schedule-and-reschedule-appointments-in-bulk) --- > [!NOTE] > **Scheduling Pro** > > - **New** **Boost your revenue with Smart Dispatch Fee, which uses AI to set fees based on real-time conditions, now generally available** > > Before, dispatch fees stayed the same no matter the season, time of day, or job location. Now, Smart Dispatch Fee looks at factors, like time of day and day of week to suggest the right price. This helps you win more jobs, improve conversion, and offer fair, tailored pricing. If you’re interested in joining the waitlist for the Early Access, [please fill out this form](https://docs.google.com/forms/d/1wejOpZNVMisc3Vk6yzAyDwsZwIbKrt-A4kfopOyLxtQ/viewform?edit_requested=true). See the following for more: > - Knowledge Base topic: [Scheduling Pro Onboarding Part 2: Set up advanced settings](/v1/docs/scheduling-pro-onboarding-part-2-set-up-advanced-settings#step-8-set-up-dispatch-fees) --- > [!NOTE] > **TitanExchange** > > - **New** Streamline job handling with Cancel/Hold Reason Templates in TitanExchange for faster, more consistent workflows > > Before, you had to type cancel or hold reasons manually, which slowed things down and caused mistakes. Now, you can pick from short preset templates and share them across all your locations. This means less setup work, better tracking, and more control when managing multiple job sites. See the following for more: > - Knowledge Base topic: [Manage library templates](/v1/docs/manage-titanexchange-templates-in-enterprise-hub-1#manage-library-templates) **Recent Releases** - [**ServiceTitan Summer 2025 Release****ST-74 →**](https://help.servicetitan.com/release-hub/docs/st-74)