New Version Available blue dot appearing for office employeesLast updated on 05/12/2023

This guide explains why you see the New Version Available blue dot on the ServiceTitan Office Employee Profile dropdown menu and how to update your account.

LEGAL DISCLAIMER: This article was created from a ticket used to solve a specific tenant issue, and has not been verified by an SME. Nothing stated in this article should be construed to be legal advice. The content in this article is provided “as is” and no representations are made that it is error-free. ServiceTitan disclaims all liability for any problem that might arise from using this article to troubleshoot an issue within your environment.

You notice a blue dot with the text New Version Available on the ServiceTitan Office Employee Profile dropdown menu. You’re unsure of what it means and how to address it.

The New Version Available blue dot means a small performance update or bug fix has been pushed since the last time your page was refreshed. You may not see the blue dot very often, as it appears mostly on displays that project the same screen throughout the day.

The reason you see the option to refresh on your own is to help prevent the risk of clearing important text or other information you may have up on your screen. To refresh for updates:

1. In ServiceTitan, go to the navigation bar and click your Profile icon.

2. From the dropdown menu, locate the New Version Available blue dot below Sign Out.

3. Click the blue dot to refresh the page.

4. Alternatively, refresh the page through your browser or navigate to another page to achieve the same result.

Note: If you refresh through your browser or by navigating to another page, the blue dot will not appear.