Problem
Your office staff see different information in ServiceTitan than what your technicians see in ServiceTitan Mobile, such as crew members not appearing to time-in correctly in the office view.
Solution
Some differences are intended and can't be changed. For example, after clicking or tapping Arrive, office staff see In Progress on the office Dispatch Board, but technicians see Working in ServiceTitan Mobile.
Discrepancy issues, however, usually happen when the technician's mobile device is out of cell or internet range. For example, if office staff see Dispatched on the Dispatch Board, but the technician sees Working status in ServiceTitan Mobile, the technician's device is likely out of range. Here's how to solve it:
Check cell coverage: Ensure the technician's mobile device has a good signal and internet connection to data or wifi. After the device connects to the internet, the data should sync correctly with the office.
Refresh ServiceTitan: Refresh the office view to confirm the status updates after the mobile device has internet access.