Process credit card payments in ServiceTitan Mobile with the BBPOS credit card reader

  • Updated on May 26, 2026
  • Published on Mar 18, 2026
  • 5 minute(s) read
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Overview

After you build or sell an estimate in ServiceTitan Mobile, you can process payments from the mobile app using the BBPOS card reader.

Who uses this feature

  • Technicians

  • Applies to all business types

  • Applies to all trades

Feature configuration

Things to know

Process payments with the BBPOS card reader

  1. Ensure your mobile device's Bluetooth is enabled and the BBPOS card reader is turned on.

  2. Navigate to the Invoice or Estimate screen and tap Pay.

  3. On the Pay screen, choose a payment type and enter the amount. 

  4. Tap Use Swiper.

  5. If a pop-up opens asking you to choose whether you are using the EMV or headphone swiper, tap EMV. 

  6. Review the payment details. To keep the card on file, select Remember this card. 

  7. Tap Continue. A pop-up opens and asks you to process the charge using the EMV swiper.

  8. Follow the instructions on the screen. If the card has a chip, try the chip reader first.        

    Note: If multiple swipers are detected, tap the reader that matches the serial number found on the back of your BBPOS card reader.

  9. Once connected, tap Ready to swipe. The swiper initializes to prepare for the transaction. 

  10. Insert the card into the chip reader. ServiceTitan Mobile automatically starts processing the transaction. 

  11. After the EMV reader shows that the transaction is approved, remove the card. The confirmed amount appears. If there's a balance, it shows that too. 

  12. When the payment confirmation is complete, the Credit Card Payment Authorization screen opens. This can take up to five seconds. 

  13. Read and agree to the terms, then sign.

  14. After you have a signature, tap Accept. The screen shows whether the payment was approved.

  15. When finished, tap Done to return to the job.

Manually check for firmware updates

Before heading out to a job, you can check for and install new firmware updates for the EMV reader from the Technician Profile menu.

Note: Manual updates are not mandatory. The reader still searches for and installs updates when it processes payments.

  1. In the ServiceTitan mobile app, tap Technician Profile. 

  2. From the slide out menu, tap EMV Reader Update. The Update EMV Reader pop-up opens.

  3. Once the reader has been connected, tap Update. 

  4. Wait for the update to finish. This can take up to 10 minutes.        

    Caution: Do not close the app or turn off the reader during the update.

  5. When the update is complete, tap Close. If you have other readers you want to update, tap Update Additional Readers and repeat steps 3-6. 

FAQ

Which devices are compatible with the swiper?

Any iOS or Android device with Bluetooth that is compatible with the ServiceTitan Mobile. However, as of now, only Android devices are supported if using the reader for the point-of-sale app. For more about system requirements, see System requirements and mobile app information.

How do I use the Europay, MasterCard, and Visa (EMV) reader?

See Process credit card payments in ServiceTitan Mobile with the BBPOS credit card reader to learn how to pair and process credit card payments using the EMV reader.

What if my device is defective?

If your BBPOS Chipper doesn't operate due to a fault of the product, contact us immediately. We offer a 30-day-no-lemon guarantee that protects you from defective equipment. We will exchange defective equipment for the same equipment at no cost to you. You must contact us within 30 days of the invoice date of your purchase to make a defective equipment claim. After 30 days past the invoice date, returns for any reason will no longer be accepted.

Why isn't my swiper working?

  • Ensure that you have updated to the latest version of the ServiceTitan Mobile for iOS or Android before using the BBPOS Chipper 2X BT.

  • iOS and Android devices pair differently:        

    • Android devices pair through the device's Settings menu.

    • iOS devices pair using the ServiceTitan Mobile—not in your iOS device settings. Make sure that Bluetooth is enabled for both the device and the ServiceTitan Mobile.

  • The first time you connect your mobile device to the BBPOS Chipper 2X BT by tapping Use Swiper, it starts a configuration sequence, which can take up to five minutes.

  • To increase payment success and overall usability, use the chip card reader on the BBPOS Chipper 2X BT for all your credit card transactions. Try the magnetic swiper only after the chip reader has failed three times.

  • Make sure to set auto-lock to Never in your tablet settings to prevent the device from going to sleep, otherwise, the tablet can go to sleep and interrupt the initial pairing.        

    Note: If you have installed Mobile Device Management (MDM) software, it can prevent users from setting auto-lock to Never. In this case, it should be set to the longest time that's allowed. When running the update, tap the screen periodically to prevent the tablet from sleeping.

The firmware update can take 15 minutes or longer. For more information on the BBPOS readers, see Process credit card payments in ServiceTitan Mobile with the BBPOS credit card reader.

Can I use the EMV swipers if I am based in Canada?

No, currently only the Magtek aDynamo swipers are supported for mobile payments in Canada. Contact the ServiceTitan payments team at paymentsupport@servicetitan.com for more details.

Why am I getting a "The payment has failed" error when collecting a credit card payment?

When collecting a credit card payment using a card reader, you may get the "The payment has failed > Failed Reason: Could not find the payment on transaction gateway Failed Payment: $X Transaction was started on the EMV device." This error may occur for several reasons:

  • The technician attempted to process an EMV chip payment and they removed the card before the payment was processed

  • There is low internet signal and the reader is unable to communicate

  • The ServiceTitan application is closed

When this error occurs, the invoice payment item is unable to update from the Transaction was started on EMV device status. Check if the payment appears on the customer profile and apply it to the invoice again.

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