Set up BBPOS Chipper 2X BT credit card reader in ServiceTitan MobileLast updated on 11/28/2022

• To increase payment success, use the chip card reader on the BBPOS Chipper 2X BT for all your credit card transactions. Try swiping the magnetic stripe through the reader only. 

• If you have previously paired a BBPOS Chipper 2X BT to your mobile device, it automatically reconnects if it’s the only reader in range.

• To connect to the correct device, check the serial number of the BBPOS Chipper 2X BT on the back of the device.

• Make sure to set auto-lock to Never in your device settings to prevent the device from going to sleep.  If this is not done, the device can go to sleep and interrupt the initial pairing. Note: If you have installed Mobile Device Management (MDM) software, it can prevent users from setting auto-lock to Never. In this case, it should be set to the longest time that's allowed. When running the update, tap the screen periodically to prevent the device from sleeping.

• The firmware update can take 15 minutes or longer. The indicator light will turn and remain solid white until the update is complete.

Before using the BBPOS Chipper 2X BT, make sure you’re on the latest version of the ServiceTitan mobile app for Apple iOS or Android devices.

Apple and Android devices pair differently:

• Apple devices pair using the ServiceTitan mobile app—not in your Apple device settings.

• Android devices pair through the device’s Settings menu.

Tip: Check your device maker’s Help documentation for details on how to do this. The first time you connect your mobile device to the BBPOS Chipper 2X BT by tapping Use Swiper, it starts a configuration sequence, which can take up to five minutes. To account for this delay, you should connect your mobile device to the card reader before taking it out on a job.

Turn on the BBPOS Chipper 2X BT by pressing the power button once. To turn it off, hold down the power button for five seconds.

When the device is turned on, the LED light next to the power button shows the current status:

• Flashing blue every second—The reader is on and ready to connect to another device.

• Multicolored flashing—The reader has been discovered using Bluetooth Proximity and is ready to connect.

• Steady blue—The reader is connected to another device.

• Flashing blue every five seconds—The reader is in standby mode.If inactive for more than 30 seconds, the reader enters standby mode to conserve power.

• Alternating red and magenta—The reader is charging.

• Flashing red—The reader’s battery is low.

Rapidly flashing blue and orange—The reader has completed installing a software update. If the reader is unresponsive, reset it by turning it off and on.

Tip: For instructions on how to pair a Bluetooth device with your mobile device, visit Android support before you start.

You need to complete these steps only once for each reader connected to a mobile device.

To connect your Android device with the BBPOS card reader:

1. Turn on Bluetooth on your Android device.

2. Press the power button on the BBPOS card reader to turn it on. The LED light cycles through each color as it starts up. After a few seconds, a blue light begins flashing, which means that the card reader is working correctly and searching for an available Bluetooth connection.

3. Look on the back of the swiper to find a matching serial number.

4. When prompted, tap Pair on your mobile device.

5. After connecting, you can process payments with the BBPOS card reader.

You need to complete these steps only once for each reader connected to a mobile device.

To connect your iOS or iPadOS device with the BBPOS card reader:

1. Turn on Bluetooth on your device. Tip: Check Apple Help documentation for details on how to do this.

2. Press the power button on the BBPOS card reader to turn it on. The LED light cycles through each color as it starts up.

3. Continue to the next section Process payments with BBPOS card reader.

Before heading out to a job, you can check for and install new firmware updates for the EMV reader from the Technician Profile menu.

Note: Manual updates are not mandatory. The reader still searches for and installs updates when it processes payments.

1. In the ServiceTitan mobile app, tap Technician Profile.

2. Tap EMV Reader Update.

   The Update EMV Reader pop-up opens.

3. Turn on the EMV reader and enable your device’s Bluetooth.

4. Once the reader has been connected, tap Update.

5. Wait for the update to finish. This can take up to 10 minutes.

   WARNING: Do not close the app or turn off the reader during the update.

6. When the update is complete, tap Close. If you have other readers you want to update, tap Update Additional Readers and repeat steps 3-6.

• Visit ServiceTitan Academy and enroll in ServiceTitan Payments Essentials

• See Mobile Handbook