Service Titan Knowledge Base

Book recurring service events on the Call ScreenLast updated on 09/14/2022

Set up your account so that customer service representatives (CSRs) are prompted to use recurring service events relevant to the service location when booking specified job types on the Call screen. This makes using recurring services events where applicable to both job type and the service location part of the call booking process, keeping deferred revenue in balance. This feature is similar to marking a recurring service event as complete after a job is booked.

Things to know

  • You’ll need to have recurring services set up through Memberships before CSRs can use recurring service events when booking jobs. For more, see Create and edit recurring service types.

  • If you don’t know which job types are associated with recurring services, check your recurring service records. For more, see Edit a recurring service type.

  • If you allow for dismissed recurring service events to be booked, they’ll show up on the list of recurring service events on the Call Booking screen.

Mark a job type as required for recurring service events

Recurring services are associated with at least one specific job type. Mark those existing job types as required to ensure CSRs use recurring service events where applicable:

  1. Go to the navigation bar and click Settings settings.png.

  2. In the side panel, go to Operations > Job Types.

  3. Click Edit next to the job type you’d like to change.

  4. Select Make selecting a Recurring Service Event required when booking jobs if Recurring Service Events exist for the location.

  5. When you're done, click Save.

Use a recurring service event when booking a job

After you’ve enabled this feature, selecting a recurring service event becomes part of the job booking workflow for any job with recurring service events on the service location. During job booking, if you click a service location with recurring service events, you’re notified about the number of recurring service events on that service location.

Click Use Recurring Event to select one of the recurring service events for the job you are booking.

The Select Recurring Event window opens.

Click Filter icon-filter.png and use sorting to find the recurring service events applicable to the job.

If you're going to do the work for more than one recurring service event in a single job, select each that applies to this job.

If you’ve made selecting a recurring service event required when booking jobs of a certain job type if recurring service events exist for the service location, you’ll need to select one to move forward with your booking workflow.

For more on the call booking process, see Book a job.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.