Phone Integration - FAQLast updated on 06/07/2022

Once the porting process is complete, you’ll cancel service with your phone carrier for the ported numbers only. To avoid interruption of service, please wait to make any changes with your phone carrier until we tell you it’s OK to do this.

Maintain service with your existing phone carrier for the following lines:

• Forward calls to number (unadvertised number)

• Rollover lines (unadvertised numbers)

• Any other physical phone lines and back lines you want in your office (unadvertised numbers)

Depending on your current phone setup, you may need to request additional lines with your carrier to set up your Forward calls to number or rollover lines.

In most cases, phone integration is included in your premium service! Ask your ServiceTitan sales representative for details.

Yes. If you provide a mobile phone number to customers, you should port this number into ServiceTitan. When you go through the phone porting process, include an account number and PIN associated with each wireless number.

Your current wireless number becomes a tracking number in ServiceTitan. After porting is complete, you can cancel the wireless service or request a new wireless number from your carrier.

You can go into ServiceTitan to set up your previous wireless number to forward to your new wireless number.

Note: Your new wireless number is an unadvertised number.