What is causing an automated message to play when answering or making calls through DialPad, and how can it be removed?

Problem

Users hear an automated message on all calls before getting connected to an agent.

Solution

The automated messages can be set and removed by editing the Business Hours & Call Routing or the Advanced Settings of the main line, contact centers, or departments.

Edit the Call Routing

1. Go to DialPad and click Admin Settings.

2. Click Main Line, Departments, or Ai Contact Centers.

3. Go to Business Hours & Call Routing and click Edit Call Routing.

4. In the Open Hours Welcome Greeting section, check if there is a message you want to remove. If not, proceed to the next steps. 

Edit the Advanced Settings

1. Go back to the Main Line, Department, or Ai Contact Center screen.

2. Select Advanced Settings.

3. In the Automatic Call Recording and Transcription section, check the Call recording greeting for Inbound Calls. Remove it, if needed. 

4. Conduct a test call to ensure the automated message no longer plays.