What is causing an automated menu to play every time you make an outbound call using Click-to-Call, and how can it be fixed?

Problem

When making outbound calls using Click-to-Call, users hear an automated menu instead of connecting directly. The caller ID shows the mainline number.

Solution

If you hear an automated menu on outbound Click-to-Call, your Office Phone number may be wrong or misrouted—check it in your profile.

Check the number in your employee profile

1. Go to the navigation bar and click Settings  .

2. In the side menu, click People > Employees.

3. Click Edit  to view and edit the employee profile information.

4. In the Contact Information section, ensure your Office Phone number is correct.

5. Call your Office Phone number directly.        

   • If you hear the automated menu when calling your number directly, the issue is coming from your phone number. Contact your phone provider to see if there are any routing issues.

   • If you don't hear the automated menu when calling your number directly, document and contact ServiceTitan Technical Support for further assistance.