Overview
The Industry Benchmark Report shows how the wider market is performing. It reports metrics for every peer group in Benchmark+, not just your own. Use it to see where the industry is trending before you judge your own numbers.
Who uses this feature
Business owners and company leaders
Primarily for Residential Service business types
Feature configuration
This feature is currently in Private Preview and available for specific accounts. It is subject to change. If you want to enable this feature for your account, please reach out to your Customer Success Manager (CSM).
The View Benchmark+ permission is required to use this feature. Please contact the account administrator on your team.
Things to know
The Industry Benchmark Report shows market-wide data. It does not compare your own tenants against it. Use Tenant Details or the 4-Quadrant View for that.
Benchmark+ currently supports the HVAC, Plumbing, Electrical, Water Treatment, and Garage Doors trades.
Industry benchmarks and insights are refreshed at the start of each new quarter. The report shows the date its revenue data was last refreshed in a banner at the top of the screen.
Company size is measured by technicians who complete jobs, not managed technicians. Small is 5 or fewer, Medium is 6 to 23, and Large is 24 or more.
Best practices
Check the report before concluding a revenue dip is yours. A whole region may be down.
Confirm which climate region your business sits in, so you read the right group.
Download the data when you want to compare periods or groups outside the on-screen view.
Use cases
A tenant's revenue falls and you want to know whether the market fell with it. Open the report, find the matching group, and compare the trend.
You are considering entering a new region or trade. Review that group's metrics before committing.
You want your own analysis. Export the metrics to Excel and work from the raw monthly figures.
Access the Industry Benchmark Report
Sign in to Enterprise Hub using your username and password.
Click Benchmarks.
In the side menu, click Industry Benchmark Report. The Regional Map screen opens.
Use the following filters to refine the report:
Date range: Select the time period you want to view.
Region: Choose the climate region you want to see benchmark data for.
Trade: Select a supported trade — HVAC, Plumbing, Electrical, Water Treatment, or Garage Doors.
Number of Technicians: Filter by company size — Small, Medium, or Large.
Type: Filter by business type — >85% Residential or >15% Commercial.
View the regional revenue growth map
The Regional Revenue Growth Map shows the color-coded climate regions used to group companies for benchmarking. Use the map to:
Confirm which climate region your business is compared against.
See how geography and climate drive seasonal demand and performance differences.
Read short topical trends explaining shifts in consumer behavior, demand, and macro factors. These appear in the panel beside the map. Click See more to read the full trend.
The nine regions are West, Northern Rockies, Northwest, South, Southwest, Upper Midwest, Ohio Valley, Northeast, and Southeast.
Note: Hawaii is included in the West region.
Click Download to export the map data.
View regional metrics
The Regional Metrics section shows benchmark metrics for every group in Benchmark+. Review monthly performance and compare how similar businesses are doing.
Switch between the metric tabs to see each metric's data. The available metrics are:
Completed Revenue: Revenue from completed jobs.
Booking Rate: Percentage of call leads booked into jobs — jobs booked from call leads divided by total call leads.
Install & Service Ticket: Categorizes jobs with a strong likelihood of being Install or Service based on job value. Some jobs may remain unclassified.
# of Completed Jobs: Total number of completed jobs.
# of Jobs per Technician: Completed jobs per technician, determined for each business before percentile calculation. Technicians must have at least one job in the month.
Revenue per Technician: Completed revenue for each technician.
Install to Service Ratio: Estimated revenue split between Install and Service jobs.
Each metric is broken into groups named by company size, business type, trade and region — for example Large Residential HVAC West. Expand a group to see a table of month-by-month detail.
Tip: Use the Sort by dropdown to organize the data by Trade, Region, Size, or Type.
Each table shows one row per measure, with a column for each month in your selected date range:
20th percentile: A lower-end benchmark.
Median: The middle value, showing typical performance.
80th percentile: A higher-end benchmark.
Average: The overall value across all businesses.
Download regional metrics
Click Download to export the metrics to Excel. The file includes tabs and data based on the dimensions you selected or filtered.
The exported file contains the following fields:
Data field | Description |
|---|---|
Tab Name | Short name for the benchmark tab. Encodes trade, company size, residential/commercial mix, and metric type. Click the tab name to open that segment's monthly detail. |
Trade | The trade represented on the tab. |
# of Techs | The company-size bucket used for the benchmark. |
Res-Comm | Whether the benchmark is based primarily on Residential (>85% Residential) or Commercial (>15% Commercial) work. |
Start Date | The first month included in the tab's date filter. |
End Date | The last month included in the tab's date filter. |
Measure(s) | The summary statistics for each month: 20th percentile, 50th percentile (median), 80th percentile, and average. |
Metric | The KPI measured on the tab — for example Completed Revenue, Booking Rate, Install & Service Ticket count, or Revenue per Technician. |
Each tab shows the groups and their monthly values within the date range.