Benchmark+ overview

Overview

Powered by Titan Intelligence, Benchmark+ is a module located in Enterprise Hub, that tracks key metrics, such as revenue, call booking rate, average ticket, and much more, for your business and each tenant then compares them to your peers in the industry. These insights help you turn the results into clear guidance for growth, team alignment, and long-term planning.

Things to know

• Benchmark+ currently supports the following trades:

  • HVAC,

  • Plumbing,

  • Electrical,

  • Water Treatment, 

  • Garage Doors.

How Benchmark+ works

Benchmark+ is a central tool for measuring your company’s performance against the market. It allows you to analyze and compare your tenants’ key metrics against their industry peers, clusters, using core metrics.

Benchmark+ consists of the following sections to help you optimize performance and identify opportunities:

• 4 Quadrant View: This is a main dashboard. It visually compares your tenants' performance changes over time using two metrics: Completed Revenue and Revenue Percentile (market rank). It helps you identify tenants that are improving or declining in both revenue and rank over the selected time period.

• Quadrant Details: Lets you explore tenants within a specific quadrant from the 4-Quadrant View to understand what’s driving their performance. It highlights key metrics like revenue growth and market rank changes, helping you identify patterns, strengths, and opportunities among similar businesses.

• Tenant Details: This section lets you dive deep into an individual tenant's performance. You can review their detailed metrics, such as call booking rate and average ticket, over time.

• High Performer Indices: This tab shows you how a tenant's metrics compare to the top performers in their peer group. Specifically, it measures a tenant's revenue against the revenue of the 80th percentile within their cluster. This helps you set clear goals for improvement.

• Comparison Group Definition: This is where you define and manage the peer groups, called clusters you use for comparison. The system compares each tenant to its own cluster by default. You can also create custom clusters by selecting specific criteria like trade, type, size, and region to compare your tenants to a highly relevant peer group.

Calculation insights

Benchmark+ uses data aggregated by months. The system gathers data for the entire month to ensure consistent comparison across the industry.

Percentile is a score from 0–100 that shows how you compare to similar businesses. For example, 80th percentile means you’re performing better than 80 out of 100 peers.

Tip: For metrics where lower values are better, a higher percentile still means better results.

Understanding percentile rank

Percentile rank captures how your business performs relative to others, without requiring complete market data.

If your revenue sits at the 80th percentile, you’re performing better than 80% of comparable companies.

Moving to the 85th percentile next quarter means you’ve advanced ahead of 5% more businesses. This is an improvement in your relative market position.

Understanding peer groups

Each peer group, cluster, is built on the key factors that make comparisons fair and useful:

• Primary trade: Assigned to the trade that generates at least 30% of revenue.

  • For example, a company earning 60% HVAC and 40% plumbing is scoped as HVAC | Plumbing, while one with 80% HVAC and 20% plumbing is classified HVAC (primary).

    Note: These labels update automatically as business’s revenue mix changes.

• Climate region: Defined using National Centers for Environmental Information (NOAA) climate divisions so comparisons reflect local weather-driven demand and related regional factors, such as migration, local inflation, regulation.

• Technician count: Measured as the number of unique technicians completing jobs to reflect true field capacity.

• Residential and commercial mix: Determined by job property type to normalize comparisons between residential service work and commercial projects.

To learn more about creating custom clusters, see Create custom clusters in Benchmark+ .

Access Benchmark+

You can access Benchmark+ only through Enterprise Hub:

Note: You don’t need to use any other Enterprise Hub features to use Benchmark+.

1. If you already have an Enterprise Hub account:

   1. Go to enterprise-hub.servicetitan.com. 

   2. Enter your username and password, then Sign In.

   3. Click Benchmarks.
      

2. If you don’t have an Enterprise Hub account

   1. During Benchmark+ onboarding, we’ll create an Enterprise Hub account for you and enable the module.

      Note: You can contact your customer success manager (CSM) or Onboarder (OB) to request an Enterprise Hub account.

   2. You will receive an email from noreply@servicetitan.com within 2-3 business days inviting you to set up an Enterprise Hub password.

   3. If you don't set a username, your email will be used as the default username.

   4. Sign in to Enterprise Hub using your username and password.

   5. Click Benchmarks. The 4-Quadrant View screen opens.
      

FAQ

Want to learn more?

• See View quadrant details in Benchmark+

• See View tenant details in Benchmark+

• See Use the 4-quadrant view in Benchmark+

• See Understand High Performer Indices in Benchmark+