Overview
The Vehicle Data sub-section includes a table with information such as the vehicle name, GPS Device Serial number used in the vehicle, and other information. This sub-section also lets you customize the vehicle data table, view and activate vehicle data, and activate or deactivate vehicle records.
Who uses this feature
Fleet managers, dispatch managers, and dispatchers
Applies to all business types
Applies to all trades
Feature configuration
Account configuration is required to use this feature. Please contact Technical Support for details.
To get started with Fleet Pro, request a demo by clicking Get Started on our Pro Products page, or reach out to your Customer Success Manager (CSM) or Pro Account Manager.
Customize the Vehicle Data table
In the Vehicle Data table, you can view the basic information including the vehicle’s name, GPS Device Serial number, and other information related to the vehicle's make, model, and more. You can also add and remove columns in the table to customize the information you want to view.
To add additional columns:
Sign in to ServiceTitan.
Go to Fleet Pro. The Fleet Data page opens.
On the page, click Edit Columns. The Edit Columns page opens.
Select the columns you want to view in the table. The Vehicle Name and GPS Device Serial # are selected by default and you can’t remove them.
Note: You can also organize the columns' order in the table by using the drag-and-drop tool.
The Vehicle Data table consists of the following columns:GPS Device Serial #: Serial number of the GPS device used in the vehicle
Vehicle Name: Name of the Vehicle
Model: Name of a car product and sometimes a range of products
VIN: Vehicle Identification Number (VIN), consists of a 17-digit, unique code assigned to the vehicle by the manufacturer
Status: The status of the vehicle can be Active or needs Attention
Group: Group name the vehicle belongs to
Make: Brand of the vehicle
Year: Year of the vehicle manufacture
Driver: Name of the driver
Odometer: Total mileage that the vehicle has been driven
Click Save. The newly added columns appear on the Vehicle Data table.
Vehicle Details overview
The Vehicle Details page includes two tabs:
Vehicle Data tab
Device Data tab
Vehicle Data tab
The Vehicle Data tab includes:
Information derived from ServiceTitan's Truck record that is under Inventory.
The information generated from the GPS device installed on the vehicle such as the Vehicle Name, GPS Device Serial Number, Status, VIN, and Current Odometer.
Note: You can only enter the VIN manually.
Device Data tab
Information in this tab is generated automatically and it includes information about the Associated GPS Device, GPS Code, GPS SIM Number, and GPS Activation Data. Device Data information helps you to know the device details when it needs replacement or change.
Review vehicle with Attention status
Vehicles with the Attention status need your review. To view the vehicle details and the required actions:
On the Vehicle Data page, click the Vehicle Name with the Attention status.
On the Vehicle Details page that opens, go to the fields with the Attention icon and enter the required information.
For example on this vehicle details page:Go to the Assigned Vehicle field and select a vehicle.
Go to the Vehicle Identification Number (VIN) and enter the 17 unique digits given to the vehicle by the manufacturer.
When you’re done, click Save. This changes the Vehicle status from Attention to Active.
Assign vehicle, driver, and group
The Vehicle Details page also lets you assign the vehicle, driver, and group to the Fleet Pro device detected in the physical vehicle.
To assign the vehicle, driver, and group:
Go to Fleet Pro > Fleet Data > Vehicle Data.
Select the vehicle you want from the table. The Vehicle Details page opens.
On the highlighted area on the top right:
Assigned Vehicle: Select a vehicle selected to map between the device installed on the vehicle and the truck in ServiceTitan.
Assigned Driver: Select a driver or a technician within ServiceTitan.
Group: Select a group to which the vehicle belongs.
When you’re done, click Save.
Add additional vehicle information
Additional information is generally kept out of the system. You can enter vehicle data to keep a repository for the vehicle data and get better reporting in ServiceTitan.
To add additional vehicle information:
In the Vehicle Data page, find the field you want to add information to, hover over it, and click Edit
.
Enter the information and click Save
. Tip: To delete information, click Delete.
Note: The vehicle Make, Model, and Year data are derived from the GPS device installed on the vehicle and you can’t update them.
Troubleshoot VIN and Assigned Driver issues when updating Vehicle Data
VIN number conflicts
If you receive an error message that says VIN number already exists when trying to change assigned vehicles:
Go to Fleet Pro > Vehicle Data.
Identify which vehicles share the same VIN number.
Open the vehicle that should not have the VIN, then:
Remove the VIN number.
Update the assigned vehicle to the correct vehicle.
Click Save.
If needed, add the correct VIN number to the appropriate vehicle.
Missing driver names
If names are missing in the Assigned Driver dropdown when trying to change an assigned driver:
Go to Settings > People > Technicians.
Find the technician who should appear as a driver and click Edit.
On the Profile tab, scroll to the Fleet Pro section.
Turn off the Enable Fleet Pro Driver toggle then click Save Changes.
Turn on the Enable Fleet Pro Driver toggle again then click Save Changes.
Want to learn more?
See Fleet Pro