Overview
Driver Scores are points given to technicians based on their driving behavior. These scores identify the best-performing, as well as high-risk, drivers in your organization. Fleet Pro generates scores for events such as hard braking, speeding, hard acceleration, and idling.
Who uses this feature
Fleet managers, dispatch managers, and dispatchers
Applies to all business types
Applies to all trades
Feature configuration
Account configuration is required to use this feature. Please contact Technical Support for details.
To get started with Fleet Pro, request a demo by clicking Get Started on our Pro Products page, or reach out to your Customer Success Manager (CSM) or Pro Account Manager.
Things to know
Driver Scores are calculated on a score of 0-100, with 0 being very unsafe and 100 being very safe.
Driver Scores are the weighted sum of Event Scores. Event Scores are not visible. For more information on Events, see Event Report in Fleet Pro.
Scores are generated on a daily basis, for the previous day’s driving.
View Driver Scores
To see Driver Scores for your technicians:
Go to the navigation bar and click Fleet Pro.
In the side panel, go to Fleet Data > Driver Data.
Click the name of the Driver you want to view.
Click the Scorecard tab.
Click the Date Range dropdown to select a date range.
Review the Scorecard and Total Score.
Driver Score Calculation
The Driver Score is the sum of all Event Scores. Based on the events enabled in your account, the score is calculated with the following weighting:
Total Score = 40% Braking + 30% Speeding + 20% Acceleration + 10% Idling
Based on the safety score, driving behavior is classified as:
Safe Driving (Score >=75)
On the Watch List (65 < Score > 75)
Risky Driving (Score < 65)
Braking Score
For every hard-braking event, ServiceTitan generates an Event Score on a scale of 0-100. Factors used for calculating the Event Score are:
Magnitude of the event: If it is a hard braking or hardcore braking event
Time of the event: If it was during high or moderate risk hours
Weather: Snow or rain
Braking score is then calculated by taking the sum of all the Event Scores and normalizing it by the relative miles driven.
Note: Relative miles driven is the proportion of miles driven by a driver to the maximum miles driven that day by any driver of the fleet.
The final score is adjusted such that a driver with two hard-braking events gets a braking score of 70.
Speeding Score
For every speeding event, an Event Score is generated based on a scale of 0-100. Factors used for calculating the Event Score are:
Magnitude of the event: Obtained by comparing the average speed of the vehicle with the maximum permitted speed of the state where the speeding event occurred and the duration of speeding. The magnitude calculation also takes into consideration the speed above the Posted Speed Limit (PSL) for that particular road. In this case, the duration of the PSL event will be the tracking frequency set for the vehicle.
Time of the event: If it was during high or moderate risk hours
Weather: Snow or rain
The speeding score is then calculated by taking the sum of all the Event Scores and normalizing it by the relative miles driven.
Note: Relative miles driven is the proportion of miles driven by a driver to the maximum miles driven that day by any driver of the fleet.
The final score is adjusted such that a driver with two speeding events gets a speeding score of 70.
Idling Score
For every idling event, an Event Score is generated based on a scale of 0-100. Idling scores are calculated based on the proportion of trip idling time to the total trip time over the entire day and normalizing it by the relative miles driven.
Note: Relative miles driven is the proportion of miles driven by a driver to the maximum miles driven that day by any driver of the fleet.
The final score is adjusted such that a driver with 21% idling gets an idling score of 70.
Note: ServiceTitan generates idling scores only when the idling proportion is greater than 10%.
Acceleration Score
For every acceleration event, an Event Score is generated based on a scale of 0-100. Factors used for calculating the Event Score are:
Magnitude of the event: Hard acceleration or hardcore acceleration
Time of the event: High or moderate risk hours.
Weather: Snow or rain
The acceleration score is then calculated by taking the sum of all the Event Scores and normalizing it by the relative miles driven.
Note: Relative miles driven is the proportion of miles driven by a driver to the maximum miles driven that day by any driver of the fleet.
The final score is adjusted such that a driver with two hard acceleration events gets an acceleration score of 70.