Track your time in ServiceTitan Mobile

Overview

In the ServiceTitan mobile app, you can track time automatically through job actions such as dispatching and arriving at a job. You can also create or edit new time entries to ensure accurate time tracking.

Dispatch and arrive at a job

Depending on your company's account configuration, timesheets are automatically created when you tap Dispatch and Arrive. The start and end times are based on when you tap an action:

• When you tap Dispatch, a Driving timesheet is created.

• When you tap Arrive, the Driving timesheet ends, and a new Working timesheet is created.

• When you tap Close Out and then tap Pause Appointment or Complete Job/Appointment, the Working timesheet ends. A new Working timesheet is created once the job is unpaused (you'll need to Dispatch and Arrive at the job again).

Create a new timesheet entry

1. Tap on Time Entry. 

2. On the Timesheet screen that opens, tap Add Entry.         

   Note: You can change the date the time entry is for by tapping the Date in the upper left corner and then choosing a new date from the calendar that opens.

3. On the Add Entry screen that opens, fill in the following fields:        

   Note: Only Activity, Start Date, and Start Time are required.

   1. Activity: Select an activity from the dropdown.

   2. Start Date: This is prefilled with the current date or date you selected on the Timesheet screen. You can change this date if needed.

   3. Start Time: This is prefilled with the time you tapped Add Entry. You can change this time if needed.

   4. End Date: This is prefilled with the current date or date you selected on the Timesheet screen. This can't be changed.

   5. End Time: Enter the end time for the activity.

   6. Job #: This option is selectable if you select an activity that allows a job to be associated with it. You can search for a job by job number or address.                

      Note: If the job number is selected in the filter, the system automatically prefills the Job # field when you select an activity that has a job associated with it.

   7. Project #: This option is selectable if you select an activity that allows a project to be associated with it. You can search for a project by project number or address.                

      Note: If you select a job, the system automatically prefills the Project # field based on whether or not a job is associated with a project.

   8. Project Label: This option is selectable if you select an activity that allows a project label to be associated with it and the project number selected has project labels set up.

   9. Labor Type: This option is selectable if you select an activity that allows a labor type to be associated with it.

   10. Tag: Select a tag related to the activity.

   11. Memo: You can write a memo if you select an activity that allows a memo to be associated with it.

4. When finished, tap Save. 

Edit a timesheet entry

1. Tap on Time Entry. 

2. On the time entry you want to edit, tap More > Edit. 

3. On the Edit Entry screen that opens, update your time entry.

4. When finished, tap Save. 

Want to learn more?

• Visit ServiceTitan Academy to enroll in Flexible Timekeeping for Office Employees and Technicians