Problem
Companies may run into the brand registration error "Action Cancelled: Can't find the state XX" in ServiceTitan when trying to register their company with TCR to enable texting. Follow the steps below to troubleshoot and resolve the error.
Solution
Enter state name
Navigate to the ServiceTitan Register to Enable Text Messaging page by clicking Settings
> Your Account > Register for Texting.Click Edit in the Your Information section.
Click the State dropdown and select the correct state from the dropdown list.
Make sure all other company information is correct, and then click Next and finally Submit.
To learn more about the registration requirements, see TCR campaign guidelines and requirements.