What is the process for changing the caller ID for outbound calls?

Problem

You want to change your caller ID for outbound calls. The request must be approved or requested by an Admin.

Solution

Find an Admin account

1. Go to the navigation bar and click Settings.

2. Select People > Employees. 

3. Look under the Role section.

4. Find which users are listed as Admin.

Request Caller ID Change

1. Once you identify an Admin user, ask them to approve or request the Caller ID change.

2. Provide the Admin with the new Caller ID you wish to use, such as your main office number.

3. The Admin must contact ServiceTitan Technical Support to make this change.