Overview
With Field Pro, you can listen to pre-job briefs directly in the Field Mobile App, powered by Titan Intelligence (TI). This helps you prepare for customer interactions, increasing your sales effectiveness and customer satisfaction.
Who uses this feature
Technicians
Primarily for Residential Service business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
Account configuration and office setup is required to use this feature. Please contact your office for details.
The Enable job briefs permission is required to use this feature. Please contact the account administrator on your team.
Best practices
To more efficiently prepare for your job, listen to pre-job briefs while you're driving to the job site.
Listen to pre-job briefs after dispatching to a job in the Field Mobile App
Open your current job and tap Dispatch.
On the screen that opens, tap Play Job Brief.
If you need to pause the brief, tap Pause
.
Tip: If you closed the brief, scroll to the More section on the Job tab and tap the Play icon next to Job Brief to listen to it.
Listen to pre-job briefs from the main Home screen in the Field Mobile App
Open the Field Mobile App.
On the main Home screen, tap Show more on the job card.
On the screen that opens, tap Play Job Brief.
