Troubleshooting
Role: Administrator · Bookkeeper · Office AdminArea: Payments · Autobatching · Permissions • All versions
What you're seeing
When payment autobatching fails, the employees who need to know are not getting the failure email. Because no one is alerted, a failed batch can go unnoticed and payments may not settle.
Why this happens
Reason 1
The failure email is controlled by a per-employee permission.
Only employees who have the Receive payment autobatching failure emails permission enabled receive the email. If no one has the permission, or only the wrong people do, the staff who need the alert will not get it. Add the permission for anyone who should be notified.
How to fix it
1Enable the failure-email permission on the employee's profile
On the navigation bar, click Settings.
Go to People > Employees.
Find the employee who should receive the emails and click Edit.
Select the Permissions tab.
Select the Receive payment autobatching failure emails permission.
Click Save Changes.
✓ Done · That employee now gets an email whenever payment autobatching fails. Repeat for anyone else who needs the alert.
Still not working?
Contact ServiceTitan Technical Support at go.servicetitan.com/ask with:
Your tenant name and the employee(s) who should receive the emails
Confirmation that the Receive payment autobatching failure emails permission is selected on their profile
The email address on the employee's profile (so you can confirm it's current)
Whether the emails are going to an old or unexpected address instead
Want to learn more?
How can I set up notifications to be alerted when emails bounce or fail to deliver? ›
Set up alerts that flag when outbound emails bounce or fail to deliver, so delivery problems don't go unnoticed.
TSYS payments batching automatically when you want manual control ›
Turn off automatic batching for TSYS payments when you need to control settlement manually.