Troubleshooting
Role: Administrator · Bookkeeper · Office AdminArea: Invoicing, Business Units • All versions
What you're seeing
You want to change the message that prints at the bottom (footer) of your invoices, but you're not sure where that text is set in ServiceTitan. The wording stays the same on printed and emailed invoices because the field that controls it lives on the business unit, not on the invoice itself.
Why this happens
Reason 1
The wording comes from the Invoice Message field on the business unit, not from the invoice.
The invoice message wording comes from the Invoice Message field on each business unit, not from the invoice itself. Because the setting lives under the business unit, customers often look on the invoice or in invoice templates and cannot find where to change it. Each business unit has its own Invoice Message, so the wording can differ from one business unit to the next.
Make sure you're editing the right field
The business unit's Edit screen has more than one text field that prints in the invoice footer area. Confirm you are editing the one you mean:
Invoice Message — the general message wording on the invoice. This is the field these steps cover.
Authorization Paragraph — the authorization disclosure the customer signs. Edit this field (not Invoice Message) if you need to change the disclosure or authorization text.
Acknowledgement Paragraph — the acknowledgement disclosure and signature text.
How to fix it
On the navigation bar, click Settings.
In the side menu, click Operations > Business Units.
Select the business unit you want to update and click Edit.
Update the Invoice Message field with the wording you want.
Click Save. Repeat for each business unit that needs the same change.
✓ Done · The new wording appears in the footer on invoices for that business unit.
Still not working?
Contact Technical Support at go.servicetitan.com/ask with:
Your tenant name and the business unit you edited
The wording you entered, and which field you edited (Invoice Message, Authorization Paragraph, or Acknowledgement Paragraph)
Whether the issue is on printed invoices, emailed invoices, or both
A screenshot of the business unit's field you changed
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