Overview
The Auto-Batching Failed Payments email is sent whenever certain payments fail to auto-batch. The email contains the list of transactions that did not auto-batch and the reasons why the auto-batch did not occur. Here are some common reasons why your auto-batching payments failed.
Who uses this feature
Administrators, Office Employees, Managers, Accountants, and Bookkeepers
Applies to all business types
Payment manually posted
The transaction was manually posted or exported before the auto-batching process ran. To avoid getting auto-batching errors, avoid manually batching transactions if you are using the auto-batching process.
Transaction with a positive amount not found
The transaction was deleted or processed outside of ServiceTitan. You can locate transaction details in ServiceTitan Gateway. Contact fintechsupport@servicetitan.com for help with your login credentials.
Transaction with a negative amount not found
The transaction is a refund and needs to be manually batched. When you process a refund through ServiceTitan, an authorization code is not generated at the time of the refund. This causes the system to not be able to place the refund in the auto-batch process. You can locate transaction details in ServiceTitan Gateway. Contact fintechsupport@servicetitan.com for help with your login credentials.
Membership billing
In some cases, you may receive an auto-batching email when processing transactions related to memberships. Membership billing creates separate batches for successful, failed, and unattempted payments. Once the actual auto-batching process is run, the payments are transferred to the correct auto-batch. Due to this, you can disregard the email.
Duplicate auto-batching configuration
Your account has both the Auto-Batching (ACC RE) and Enable auto batching of ST Payments configurations enabled. When both configurations are active, two separate systems attempt to batch the same payment. If one system batches the payment first, the other system fails and sends a failure email.
To resolve this, disable one of the two auto-batching configurations. Contact your account administrator or ServiceTitan Technical Support for help identifying which configuration to keep enabled.
Want to learn more?
Visit ServiceTitan Academy and enroll in Auto-batching