Overview
Hold and reschedule a job appointment if the work can't be finished today and there's a need to reschedule. This ensures all work is properly tracked. If you plan to return the same day, pause the appointment instead.
Who uses this feature
Technicians
Applies to all business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
The Place job on hold permission is required to use this feature. Please contact the account administrator on your team.
Things to know
You can hold appointments one at a time.
You cannot place appointments on hold if you have not arrived at the job.
You cannot remove the Hold from an appointment, it must be completed by the office.
Hold and reschedule an appointment in the Field Mobile App
Open the job and tap Close Out.
On the Close Out screen that opens, tap Hold and Reschedule Appointment.
On the screen that opens, select the Reason for Hold.
(Optional) Leave a note for the office.
When finished, tap Place Appointment on Hold.
This marks the appointment as Done and moves it to the Previous tab. A duplicate appointment is created automatically on the Paused tab. Your office will need to remove the hold from the new appointment before you can dispatch and arrive to it.
