Overview
After you have a username and password, you can download the Field Mobile App, sign in, and start using it.
Who uses this feature
Technicians
Applies to all business types
Feature configuration
The Field Mobile App is optimized for iOS, iPadOS, and Android phones and tablets. For more, see System requirements and mobile app information.
If you're using the Field Mobile App and need support, please contact Technical Support (through the office) or reach out directly to support@servicetitan.com.
Things to know
Before you can start using the Field Mobile App, a technician profile must be created. There are two ways to do this:
Your office can email you an invitation to create a profile yourself.
Your office can manually create a profile for you and provide temporary sign-in credentials. You’re prompted to change your password after you sign in.
Passwords must:
Have 10 or more characters
Include at least one uppercase and one lowercase character, A–Z and a–z
Include at least one number, 0–9
Be uncommon and different from your last five passwords
Tip: To make your password more secure, include a special character like @ or #.
After one year, you’re prompted to reset your password for security.
If you sign in to the Field Mobile App on another device, you’ll be automatically signed out on your original device.
Coming soon to Field Mobile App Release 19.1: If needed, you can stay signed in on a phone and a tablet at the same time. To do this, tap the main Sign In button. Please note that tapping Use Legacy Login doesn’t allow you to stay signed in on multiple devices—it automatically signs you out on your original device.
Several features require you to sign in using the main Sign-In button, such as Messages, Projects, FleetPro, and Search.
Download the Field Mobile App
During Limited Release, the Field Mobile App is limited to specific accounts. After the Field Mobile App is enabled for your account, you can download and install it on your device.
Follow the steps for your device below.
On Android
Go to this link to download ServiceTitan Field (Field Mobile App) from the Google Play Store. After you install the app, use your ServiceTitan credentials to sign in.
On iOS
Go to this link to download ServiceTitan Field (Field Mobile App) from the Apple App Store. After you install the app, use your ServiceTitan credentials to sign in.
Note: You’re welcome to join our pilot group using an iOS device. To do this, use Apple’s TestFlight to try new, exclusive versions of the Field Mobile App and provide feedback. Tap this link to join on your iOS device: https://testflight.apple.com/join/gTItaAU6
Tip: To update the Field Mobile App on TestFlight, open TestFlight and tap Update next to ServiceTitan Field.
Sign in to the Field Mobile App
On Android
Tap Field to open the app.
On the Sign in screen that opens, tap Sign in.
On the window that opens, enter your Username and Password then tap Sign In.
On iOS
Tap ST Field to open the app.
On the Sign in screen that opens, tap Sign in.
On the window that opens, enter your Username and Password then tap Sign In.
Reset your password in the Field Mobile App
There are a few situations in which you need to reset your password:
If your office manually created a profile for you, you’re prompted to update your password after you sign in with your temporary credentials.
After one year, you’re prompted to reset your password for security reasons.
If you forgot your password, you can reset it by tapping Forgot Password on the Sign In screen.
Tip: You can also reset your password at any time by tapping Menu
> Change Password 
.
To reset your password on both Android and iOS:
On the Reset Password screen, tap Reset Password.
Note: How you get to the Reset Password screen depends on which situation led you to reset your password. For more, see the situations listed above.
On the browser screen that opens, enter the username, email address, or mobile phone number associated with your profile and then tap Submit.
An Enter Code screen opens, asking you to enter the verification code sent to your email address associated with your profile. Open your email and copy the code.
Note: If you have multiple accounts between technicians and office employees, make sure to enter the code for the technician, which is listed right above the code.
Go back to the Enter Code screen, paste the code from your email, and then tap Verify Account.
On the screen that opens, follow the instructions and enter your new password twice, making sure the passwords match, then tap Submit.
On the screen that opens, tap Done.
Go back to the Sign In screen and sign in with your new password.
Update the Field Mobile App
If your company uses a device manager, reach out to your account administrator for how to get the latest version. Otherwise, follow the steps below.
On Android
Go to the Google Play Store and tap your profile picture.
On the pop-up screen that opens, tap Manage apps & device.
Under Updates available, tap See details.
Next to ServiceTitan Field, tap Update.
On iOS
If you’re using TestFlight:
Open the TestFlight app you used to originally download the Field Mobile App.
Next to ServiceTitan Field, tap Update.
Tip: Tap ServiceTitan Field to see more details. From here, you can turn on the Automatic Updates toggle to avoid having to update the Field Mobile App manually.
If you’re using the regular App Store:
Go to the App Store and tap your profile picture.
Next to ServiceTitan Field, tap Update.
Tip: In App Store Settings, you can turn on automatic updates so you don’t have to update your iOS apps manually. For more, see Apple’s article How to manually update apps from the App Store.