Does the forwarding number receive notifications for text responses in ServiceTitan?

Problem

Employees need to know where customer text responses are stored. They also want to know if the forwarding number gets notifications for text responses. Additionally, they need to confirm if calls to the campaign number route to the forwarding number.

Solution

1. Go to the customer's profile in ServiceTitan.

2. Click Chat to find customer text responses.

3. Understand that the forwarding number does not receive notifications for text responses.

4. Know that the forwarding number is only for routing calls made to the campaign number.

5. Confirm that calls to the campaign number route to the forwarding number set during setup.