Overview
The Service Area page of the Schedule Engine Dashboard can be used to configure the zip or postal codes where your customers are able to book online.
Note: This feature applies only to the legacy Schedule Engine. ServiceTitan customers are encouraged to transition to Scheduling Pro, an upgraded tool designed to replace Schedule Engine on your website and provide a seamless booking experience.
Who uses this feature
Administrators, Office Employees, Managers, Technicians, Customer Service Representatives (CSRs), Dispatchers
Applies to all business types
Things to know
The Service Area page is for the online scheduler and normally-scheduled appointments booked through our chat and voice services.
Access the Service Area page
Log in to Schedule Engine.
Go to Settings in the side navigation bar.
Select Service Area.
On this page, you can access different features that will help you view your current service area and make any necessary changes.
Your zip or postal codes may be organized by service zone. Multiple service zones are set up during your onboarding by the Schedule Engine team if you offer a different range of services depending on where your customer is located.
If this is not the case, your zip or postal codes will typically be organized into just one service zone.
If you have any questions on your current service zone setup and/or need to make changes, please reach out to Schedule Engine support by submitting a ticket from your Dashboard Help button or by directly contacting support.
Select or remove service areas
From the map view, you can zoom in to your current service area, with boundaries displayed by zip or postal code. Your current service area will be reflected on the map with the darkened areas and the list of codes below the map.
If you want to add new zip or postal codes to your service area:
Select an unused region on the map to see its code.
Copy and paste it into the entry box below the map. You can also add multiple zip or postal codes at once by entering them into the box separated by commas.
Click Add (+). The new zip or postal codes will be added to the map and the code list.
Note: For Canadian postal codes, only enter the first three digits of the code (e.g., M4C or M3H).
To remove a zip or postal code, click X next to the code on the list.
Export zip or postal code list
To export your list of service area zip or postal codes, select the Export Service Area List button at the top left of the Service Area page.
You can download this file to your computer in Excel spreadsheet (.xlsx) or comma-separated value (.csv) format.