Overview
You can limit sending customers dispatch notifications. By default, notifications are not restricted by business unit or job type.
Who uses this feature
Administrators
Applies to all business types
Best practices
You have the option to Limit dispatch notifications when multiple techs are dispatched. We recommend this setting if you often dispatch multiple technicians to the same job.
View or edit dispatch notification settings
Go to Settings
> Communications > Customer Notifications.Click Dispatch Notifications.
Click the Settings tab.
In the Dispatch Notifications Mode section, you can choose from one of two options:
Send dispatch notification for every tech dispatch
Limit dispatch notifications when multiple techs are dispatched
In the Exclusion Settings section, you can choose to exclude certain business units or job types from sending notifications.
After you're finished making changes, click Save at the top of the screen.
Dispatch notification options
Send dispatch notification for every tech dispatch
A dispatch notification will be sent every time a technician is dispatched to the job appointment location. If there are multiple technicians working at a job site, the customer will receive a notification for every technician dispatched. If you often have multiple technicians working at a job site, you may not want this option since it will result in too many notifications sent to the customer.
- or -
Limit dispatch notifications when techs are dispatched
The customer will receive one notification when the first technician is dispatched to the job appointment location for the day. If a job has multiple appointments on the same day and technicians dispatch to them, dispatch text messages will be sent for each of those appointments.
Note: If the technicians working at the job site clock out or are done working for the day, and then you dispatch another technician to the job site later that day, the customer will receive another dispatch notification in this case.