How to Export a Payment When the Payment Period is Closed

Problem

You had an ACH payment that did not get auto-batched. You now cannot export that payment as the payment period is closed.

Solution

1. Manually add the payment in Intacct.

2. In ServiceTitan, go to Settings > Operations > Business Units.

3. Locate the business unit associated with the payment and click Edit.

4. On the Edit Business Unit screen, clear the Minimum Post Date and click Save.

5. Post and bypass that payment.

Note: If you encounter any issues or error messages during this process, please contact ServiceTitan support for further assistance.