Contact ServiceTitan Technical Support

If you have technical issues or other questions, visit the ServiceTitan Help Center (go.servicetitan.com/ask). If you can’t find your answer right away, use the Help Center to create a support case with one of the following methods:

• Start a Live Chat

• Send an Email 

• Request phone support

Note: Contact types may vary by issue. Support is not available from sandbox environments like Next or Practice.

To learn about new features and workflows, contact your Customer Success Manager (CSM). For more, see Technical Support vs Customer Success.

If you need to grant Support temporary access or you'd like to see the full Help Center workflow in action, see Give ServiceTitan support temporary access.

Note: If you're having trouble signing in to ServiceTitan to access the Help Center, please try going through the Forgot password? workflow from the sign-in screen. If you still can't sign in, please reach out to your local administrator for assistance.

Hours of operation

Live chat and email support

Live chat and email support are available 24 hours a day, 7 days a week.

Phone support

For after-hours support, start a live chat or leave a voicemail and press 1 to notify the on-call emergency team.

US, Canada

Australia

Best practices for fast support

To help our team resolve your issue efficiently, you may need to grant our support team temporary access to your account and include the following details with your request.

• Screenshots or screen recordings: Use your device’s built-in screen capture tools or download screen recording software compatible with your system.

  Tip: Check your device manufacturer’s support site for instructions.

• Clear steps to reproduce the issue: Describe exactly what you were doing before the issue occurred. Include details like what screen you were on, the actions you took, and what you expected to happen.

ServiceTitan directory

Use this directory for specific inquiries or questions about ServiceTitan products and services.

How to get involved

Use these handles to get involved with the Torch Network, ServiceTitan Community, and more:

• Join ServiceTitan SparkSessions

• Join ServiceTitan EmberSessions

• Sign up with Torch Network: torch@servicetitan.com

• Questions related to ServiceTitan Community: community@servicetitan.com

• Questions related to the Referral Program: referrals@servicetitan.com

Additional resources

• Help Center: Find answers with Atlas, browse Knowledge Base articles, watch Academy videos, contact support, and track cases, all in one place.

• ServiceTitan Academy: A full library of training videos, webinars, and self-paced learning paths.

• TitanAdvisor: Automated best-practice guide that helps you get the most out of ServiceTitan, no matter where you are in your business journey.

• ServiceTitan Marketplace: Information regarding our third-party integrations.

• ServiceTitan Community: Check your open Support cases, share ideas, engage with other ServiceTitan customers, and contribute to peer discussions.

• ServiceTitan Status page: Check here to see ServiceTitan's status, 24/7.

• See View my cases in the Help Center.

• See Give ServiceTitan Support temporary access.

Use the Help Center to contact support

You can easily get technical support through our Help Center when using ServiceTitan. Click here to access the Help Center directly. To use the Help Center:

1. Go to the top toolbar and click Help . 

2. In the Help menu that opens, click Get Help.
   

3. Get Help opens where you can ask Atlas, your team’s AI sidekick in ServiceTitan, for quick answers, workflow guidance, and recommended articles or videos.

4. Ask Atlas first. Atlas looks through all our documentation and information for you, helping you find answers, troubleshoot problems, and tell you about recent changes that might impact your experience.

Create a support case from the Help Center

If you still need help after chatting with Atlas, create a support case:

1. Click Create Support Case or ask Atlas to open a case, then select Create Support Case.
   

2. Select one of the categories that most closely matches the topic you need help with:

   • My Account: Select for help with topics such as My Bill, Login & User Permissions, Managed Technician Licenses, Payment Method, My Subscription, or other account-related issues.

   • Accounting, Financing, & Inventory: Select for help with topics such as Accounting Software Integration, Bank Deposits, Financing Questions, Inventory & Purchasing, Invoicing, Payment Processing, Processing Fees/Rates, or My Statement.

   • Job Booking & Dispatching: Select for help with topics such as Appointments, Jobs & Projects, Call Booking, Customer Communications, Customer & Location Profiles, Dispatch & Scheduling, GPS & Other Integrations, Phones, or Phones Pro.

   • Mobile Apps & Site Performance: Select for help with topics such as Mobile App and Site Performance.

   • Other Office Operations: Select for help with topics such as Marketing & Campaigns, Marketing Pro, Memberships, Payroll, Pricebook, Pricebook Pro, Reporting & Dashboards, or Settings.
     

3. After selecting a category, select a topic to specify the area you need help with.

   

4. Enter a description of the issue you’re experiencing, then click Next.

   

5. Relevant articles or lessons are suggested, based on your selected topic and issue details. Click a link to open it in a new tab, or select See more articles for more options.

    

6. If the suggested Knowledge Base articles or Academy videos weren’t helpful, click No, Contact support.

   Note: Customer support can not be contacted from sandbox environments like Next or Practice. Please visit go.servicetitan.com/ask to submit your request.

   

7. Select how you’d like to contact support. For the fastest response, we recommend using Live Chat.

   Note: Outside business hours, unavailable methods are grayed out or don’t appear. If you don’t see an option, use Email Support.

   

   Note: Depending on the topic you selected, your question may be sent to a team that specializes in those types of questions. This helps to ensure your question goes directly to the appropriate team for the fastest available support.

8. Add additional details about the issue you’re experiencing. You can also upload files, such as screenshots of the issue.

   Note: Fields change based on the selected topic.

9. Click Submit to continue. If there’s nothing to add click Skip.

   

Verify your name and email and click Start Chat.

Note: The Give ServiceTitan Support Agents temporary access box is selected by default. It gives ServiceTitan Support temporary access to view your account during the session to resolve issues faster.

Having trouble finding the ServiceTitan Help feature? Click here!

You may be asked to provide your User ID. You can find this information by clicking Profile . Your User ID appears at the bottom of the Profile menu.